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Purchased, installed, but cannot unlock with serial number

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Sorry if this is the wrong place to post this.
I searched but didn't find any similar topics.

I purchased Acronis True Image Unlimited for PC yesterday, installed it, it's saying 'Activation required'.
The 'Activate Now' button try's to load something but doesn't. Clicking "Activate offline', I'm asked for an "installation code' to get an 'activation code'. I have only received a serial number after placing my order, no Installation code or Activation code. Neither of these fields will accept the serial number so I don't know what to do.
All help appreciated.

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During installation, did you paste the 64 character serial number into the install? Serial provided by Acronis post purchase email.

Thanks for the reply but I got anxious, and since my computer has been running very slow I went an reinstalled Windows.
Acronis is working fine now.

I'm pretty sure what was happening is, I installed a version on this computer a long time back. I think something with that install corrupted and the new one wouldn't continue.
Anyway, I'm good.