ATI 2016 Cloud Upload Performance

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 6

All,

I've just upgraded to ATI '16 and have been pleased with the software since '14. This time, I decided to give the Cloud version a try as I now have Google Fiber with a clean 1000/1000 Mbps bandwidth footprint. Frankly, I wouldn't mind getting rid of my NAS and using the cloud exclusively.

I understand that the initial backup will take longer than the followups. I also understand that peering could limit my ability to upload at the maximum speeds possible. But, for the record, running a speed test from Kansas City (my location) to St. Louis (were I understand my data center should be,) normally results in very high speeds (IE, 800/800ish.) I have not yet run full traces to find a possible bottleneck.

However, I'm very disappointed so far to learn my uploads... are taking forever. My current uploads are running around 20 Mbps (fluctuating wildly.) Yes, this isn't "slow," but the idea of not utilizing even close to half of my bandwidth is completely frustrating.

I contacted support yesterday and explained my situation; provided screenshots etc. I was told that this is "normal" speeds for the service. I would like to know if this is correct for everyone who may have a connection close to mine.

Note that I currently have the following options enabled to help with speed: Performance-->Operation Priority: High. Data upload speed: Maximum. My PC is based on a forth generation i7 with 16GB of RAM. I do not believe my I/O would be a bottleneck.

I'm currently uploading a 1.5TB drive and have a 3 TB drive backup behind it.

Anyway, I'm wondering if this is truly normal and if I can expect performance to improve. If it is, It may be more beneficial for us to stay with the non-cloud version or stick with 2015 and use an external cloud service.

Thanks for any feedback!

sam 03/10/2015 - 15:49
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 6

I forgot to mention that I also noticed the upload was "frozen" this morning. Meaning, the software was functioning, but my upload wasn't moving at all. Pausing and re-starting corrected that minor, but annoying, issue.

sam 03/10/2015 - 16:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Contributions: 60
Commentaires: 9442
mvp

I believe your upload speed of 20Mbps to be an inherent limitation of the application. There have been numerous complaints about slow upload speed to the cloud. I believe this limitation is inherent due to the methodology used by the application of creating a backup archive file while at the same time uploading that file to the cloud.

I personally think that the user would be much better served by allowing for the upload of already created local backup archive files so that the backup file creation process is not in the way.

You should try this test, create a folder backup of some good size say 10GB or so and select a local target location. Once that completes, choose the archive feature and select this test backup as the source data for archive to the cloud. See what your results are. If possible to turn off compression on this task do so. Report your results back here. If the result is better usage of your available bandwidth use the in app feedback feature to let the development team know that. The feedback feature can be found in the Help section of the GUI (open book icon). The more request/complaints registered in this way the more attention will be given to an issue.

I also encourage others reading this post to do the same.

dim 04/10/2015 - 13:47
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 6

Thank you very much for the comment! I will try then once time permits.

Interestingly, my speeds are better today (although still much lower than capable on the bandwidth side.) I'm hitting a more consistent 50 Mbps this morning. Perhaps a fluke; perhaps some magical switch was turned on; perhaps peering has improved today...

dim 04/10/2015 - 14:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Contributions: 63
Commentaires: 279

I have a 100/100 Mbps connection and i have had upload speed up to 98 Mbps. It was not @ 98 Mbps all the time and i do also see the upload speeds fluctuating wildly. The upload speed are very different depending on what day and what time of the day it is. Weekends are slow.

dim 04/10/2015 - 14:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 6

When uploading a 12GB .tib that was first backed up locally to an SSD, unfortunately, my speeds seem to be the same. I did forget to turn off compression (or at least check if it was on,) so I'll follow up with that shortly. I used WireShark to pull what I think is my Data Center's IP:

Rackspace Hosting RSPC-NET-4 (NET-69-20-0-0-1) 69.20.0.0 - 69.20.127.255
Acronis Inc RACKS-8-1395817095442973 (NET-69-20-59-64-1) 69.20.59.64 - 69.20.59.127

(I'm def no expert in IP so I could have the above wrong.)

Trace routs to this IP are fairly decent at 13 hops under 35ish ms.

At this point, I still don't know what I want to do...  If anyone knows of an unlimited cloud backup service that really can make proper use of Gigabit ISP's, I'd gladly give some alternatives a try (after saving local backups.)  Feel free to PM me.

I'll tinker around a little more... but gosh, at this point, I'm very disappointed!

lun 12/10/2015 - 17:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 6

I'm just posting a quick update...

I'm still not able to utilize the bandwidth that I have available. My latest grief is that I've confirmed that I'm being routed all the way to Boston instead of St. Louis. Support claims I can choose the location of my data center - and I can... to an extent - but I can't choose the actual location within the country. IE, per https://kb.acronis.com/content/4350, I should be able to pick Boston (US2) or St.Louis (US1.) I can not choose. Obliviously, as I live near SL, I would like to test that location.

Also, when I log into my Acronis account/dashboard, I'm hitting what appears to be another possible US location: US4

Support is pretty lacking and I've requested to be escalated to a higher support level, if possible. I'm still open to an alternative, but I'd really prefer to stick with Acronis if I can work out the kinks.

Fichier attaché Taille
306834-123376.png 4.82 Ko
jeu 22/10/2015 - 13:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 6

After support had manually moved my location to St Louis, I've requested a refund as performance was even worse.  I didn't bother to test out the hops or anything...

Don't get me wrong:  I'm perfectly happy with ATI 2015.  But the 2016 Cloud solution isn't worth the premium in price for what I have available to me.

For others disappointed in the ATI cloud solution, as a curtesy, this is what I'd done:

  • I signed up for Amazon's free three-month trial for Cloud Drive "Unlimited Everything."  This allows backups for all files; not just photos and video the Unlimited Photos version does.
  • I installed Odrive and linked my Amazon Cloud Drive.
  • I installed and configured ATI 2015 to drop my TIB into my Cloud Drive “Odrive.”
  • Once ATI finishes an image backup for a drive, Odrive automatically syncs the files into Cloud Drive (with basically zero effort.)
  • NAS is on ebay (PM if you’re interested ;) )

The best part of this extremely simple solution?  The uploads of my TIB's are hitting around 300 Mbps.  

This folks, is what works.  What would have taken days and days for the inital backup with ATI 2016 Cloud, is already finished.  Period.

ven 30/10/2015 - 13:21