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Acronis True Image 2012 Fails to Launch

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The last time I used Acronis True Image 2012 was in 2014 and it worked fine. I tried using it yesterday, and it won't launch. I tried opening it from the desktop shortcut, from the programs shortcut, and directly from the application in the Programs Folder. Does anyone know why this is happening? I have a Windows 7 Pro 64-bit PC. I apparently purchased this software online as a download as I cannot find any software for it, and I keep all my software in one place. If the software is still supposed to work, does anyone know how I can download it again? Acronis no longer offers any technical support for this version of True Image.

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Greetings,

All of this is available to you in your Acronis User Account.  If you purchased the software electronically, it was automatically registered for you.  You will have received an email with S/N and download information.  If you don't remember the email account you used to purchase, contact customer support.