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Windows 8.1 computer freezes/crashes

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My Windows 8.1 64 bit computer repeatedly/randomly freezes, and I believe that it is due to Acronis True Image 2016.

I tried removing other software, only when I stopped the Acronis Services did the freezing stop.

Does anyone elso have this issue, or does anyone have a work-around or solution?

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Hello, Kenneth.

Do you get actual crashes, as in "Blue Screen of Death"? Or does the system just become unresponsive? What are the exact symptoms? Does it just become sluggish or does it become completely unresponsive? Did you have any backup plans configured in True Image?