Acronis Backup & Recovery 10: Remote Install Fails with "Failed to find the registered Acronis components"/"Unknown property"

Hello Gary!

Welcome to Acronis Forum, thank you for finding time to join us!

I will be glad to help you, but still there can be several reasons for this issue, so the situation requires investigation. Could you please kindly try installing the Agent locally on the target machine? It will help to localise the issue. Please also gather the following information:

1. MSI log
2. Acronis Info from the target machine
3. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hello Gary,

I wanted to update this thread with some additional information.

Our Quality and Assurance team was able to reproduce this issue and we are now working on a fix.

I can suggest this temporary workaround so that you can continue installing our software remotely.

1. Extract only the Acronis Agent for Windows .msi component from the main installation package by clicking on the Extract Acronis Components and place it in a separate folder somewhere on your machine. For example C:\AcronisAgent\

2. Launch the Acronis Management Console and select - Install Acronis Components. Keep going through the remote installation wizard until you reach the select the component for remote installation section (check the attached screenshot). In the wizard, select the third option and point to the folder with the Acronis Agent for Windows .msi.

I am sure that this will work. If if still fails to work, please refer to Yana's post and submit a support ticket.

Please let me know if you have additional questions.

Thank you.

Hi Anton

Thanks for the update, but your instructions are the same as those referred to in the Acronis KB article #6392. It's the final step that gives me the "Unknown Property" error shown in my attachment. I am in the process of getting together the info requested by Yana. Per his instructions, I was able to successfully update the client locally, so the problem seems to be with server where the files are located, not with the client. I used the same installation disk to update the client locally as I used to extract the files on the server, so I know there's nothing wrong with the disk or the install files on the disk.

Hi Yana

I was able to successfully update the client locally, so I don't know how I'd go about getting a failed MSI log, because I never get to the point of the actual installation of the agent actually failing. The remote install from the server isn't able to get started becuase it can't recognize that there are legitimate, registered installation files on the machine, even when I follow the instructions (Acronis KB article 6392) to re-register them. As far as running the Acronis info utility, I can do that, but I can't see what that's going to tell us. I wasn't having any issues with remote installations before the upgrade, so I know that all settings and permissions needed for it to work were appropriate. It seems more likely that there is a missing connection within the application itself, where the application isn't recognizing it's own installation files. And as far as the exact steps that I am taking, you can refer to the Acronis KB article that I referred to in my original post, those are the exact steps I'm following.

Gary,

I have the same issue and have been struggling to get it to work. After reading your post I tried the following and it worked for me: Make sure that the only file in the directory (to where you extract the MSIs as per the KB article) is the AcronisAgentwindows.msi -- if any other file is in that folder it fails for me.

Hi Jim

Thanks for the info, but that doesn't work for me. I'm only having this problem in our main branch, not in our satellite branches, so I have the option of installing locally from each of the clients, which seems to work so far. Our main branch servers are 32 bit, where our satellite branches run on 64 bit servers. The Acronis products have always run differently on the 64 bit servers compared to the 32 bit, which I've been told in the past that it shouldn't make a difference, but it apparently does. I've typically had fewer issues with Acronis on the 64 bit.

Hi all,

I've experienced the same issue working with the build 10.0.11639 on a windows 2003 server. The management console is installed on the server itself. When trying to install any of the components in the build 11639 executable, all end up with the error named. None of the suggestions in this thread worked for me.

I was able to workaround this issue by installing the management console on a different workstation in the same domain and install remotely from that workstation.

I still have not found the reason for the error message, maybe userrights on the folder on the server or something like that. Any suggestions are welcome, Acronis support was not able to help me in this matter and suggested a manual component msi install on each workstation.

Hello all,

Please accept my apologies for the inconvenience.

Miguel,

I apologize for all the trouble, this is a known issue in our software and it will be resolved in update 3. I cannot provide you with a release date at the moment.

As a workaround, you can check my reply here or you can install the components locally.

Once again, please accept my apologies for the inconvenience.

If you have any other questions, please let me know.

Thank you.