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Many thanks!!

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Many thanks to the person who responded with the help on how to fix the Acronis problem of not having the .tib file be able to open in Windows Explorer.

I will give it a try!

Regards,

Fred

It would be nice to have Acronis, the company, stand behind their product with at LEAST a FREE online chat to help fix problems with their software. I am a VERY long time user, perhaps 10 years. To have fellow users having to take time to help others is great......but, this is just NOT right!!!!  To have paid support is outrageous for small issues! 

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Fred,

Acronis is trying.  I think they're listening and that's what started the MVP program which has really taken off.  I sounds like direct support models may change in the future with new releases/versions as well, but we'll see.  

Not sure who responded either, but glad they did and that you got it sorted out!