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Message Acronis True Image lorsque j'éteins ou redémarre mon PC

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Bonjour,

J'ai installé True Image 2016 sur 3 PC Windows 10.

Chaque fois que j'éteins ou redémarre un PC, un écran bleu s'affiche avec le message:

"Acronis True Image is terminating the current operations, please wait. The computer will be turned off automatically in about two minutes".

Problèmes:

- Je n'ai programmé aucune opération True Image,

- Le PC peut rester indéfiniment bloqué sur ce message, et ne pas s'arrêter!!

Pouvez-vous m'aider??

Merci!

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I installed True Image 2016 3 PC Windows 10.
Every time I turn off or reboot a PC, a blue screen appears with the message:
"Acronis True Image is terminating the current operations, please wait. 
The computer will be turned off automatically in about two minutes."
Problems:
- I have no True Image programmed operation,
- The PC can remain indefinitely blocked on this message, and do not stop !!
Can you help me??
Thank you!

Hello, this is a known problem that it is hoped will be fixed in the next update for ATIH 2016 due to be released soon.  It has been given high priority by the Acronis development team.

If you have upgraded from an older version of ATIH to the 2016 version then one remedy that others have found works is to perform a clean install of ATIH 2016.  You do this by uninstalling the current version, running the Acronis Cleanup tool - there is a link to this in my signature below, then installing the 2016 version again without any remnants of the older versions being on the system.

J'ai une version d'acronis 2014, je suis passé de windows 8.1 à windows 10. je veux restaurer une sauvegarde complète pour revenir à windows 8.1

acronis me demande de redémarré , je redemarre et la restauration ne se fait pas.

merci à ceux qui pourrons évantuellement m'éclairer.

 

I have a version of acronis 2014, I switched from Windows 8.1 to Windows 10. 
I want to restore a full backup to return to Windows 8.1
acronis asks me to reboot, I restarts and restoration is not done.
thank you to those who can enlighten me évantuellement.

Jean-Pierre, It would be best if you could open your own new post for this different problem request as it is likely to be lost given the original posters subject line.