Acronis TrueImage Home 2010 crashing on startup, help!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 4

Hi!

I am using Windows 7 32bit, with Acronis TrueImage 2010 (the latest build, downloaded it yesterday). Since this morning, I cannot get TrueImage to start, and I get an error message when I start it up (see attached file). I was using it for Nonstop backup on my System hard disk drive...

Thanks for your help...!

PS: sorry for the French screen capture...! I can translate it if necessary :)

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crash_acronistrueimage2010.JPG 28.22 Ko
lun 21/06/2010 - 11:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Quentin!

Thank you for finding time to report about the issye, I will surely be glad to help.

It's hard to say what exactly went wrong, but looks like it cannot connect to some of our dll files. Let's try the following:

  1. Uninstall current build of the product with the help of Acronis CleanUp Utility. It will delete all the corrupted traces from the machine.
  2. Temporary disable all third party protection software (antivirus, firewall, backup solution) and run the installation file again.

After that please check whether the issue persists. Should it be present, please send me (or contact support directly) the following information:

  1. Exact sequence of steps performed
  2. Crash dump
  3. Acronis Info from the machine in question

This will help us to identify the issue and provide you with an appropriate solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation. I will be waiting for news from you!

lun 21/06/2010 - 17:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 3
Commentaires: 4

Thank you ever so much! The Acronis CleanUp Utility did a great job in removing the software, and then I reinstalled the latest build. It works fine now!

Thanks again!

lun 05/07/2010 - 09:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 1342

Hello Quentin,

Thank you for taking time to writing us back and reporting about the results.
I'm really glad that you have managed to fix the issue.

Please feel free to contact me again if you have any other questions concerning our products.

We are always at your service.

Thank you.

jeu 08/07/2010 - 06:46
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