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I can't get Clone to work on Windows 10

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Destination drive:

Acronis True Image 2015 OEM from Crucial
mx300 2.5 inch ssd 525gb

Source drive:

Maxtor DiamondMax 10
Mode: 6B300S0 3.5" 300gb HD

I have formatted on Windows 10, with an MBR, I can see the drive under File Explorer. I then shut down the computer, put the SSD on the SATA on the computer and the HD in an external enclosure hooked to USB and then boot from the Acronis CD that I made from the downloaded software.

When I select the external HD I get a warning "Some partitions contain errors and can be imaged only sector-by-sector. It is recommended that you exit True Image and check the partitions with your systems disk-checking tools. Are you sure you want to continue with imaging?"

I've run a full chkdsk with scan and fix and the drive is fine. I get to the next step to select the destination drive and it is greyed out. I've tried it also with both drives connected to the mother board.

I've been messing with this for days now and can't get it to work. I did it with a PNY drive with my laptop the other day and didn't have a single problem, did the exact same process.

I'm stuck. Can anyone help me? Thanks.
 

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Shawn, welcome to these user forums.

OEM versions of Acronis products provided by drive vendors like Crucial are usually both old builds and also have limit functionality (compared to the equivalent paid Acronis product).

There are two potential issues at work here - one you have seen messages about about partition errors.  If you are still seeing that message after running CHKDSK /F for both the source and target drives, then you should repeat this with CHKDSK /F /R to check for bad sectors on those drives - this can be a long running activity as compared to just using /F to check the NTFS file system.

The second potential issue is in the mode being used to boot the Acronis boot CD - this must be the same mode as Windows 10 uses for this system. See webpage: Check if your PC uses UEFI or BIOS for how to determine which mode is used.

See KB document: 48386: Acronis True Image 2015: Cloning Disks for the recommended steps in performing cloning.

Thank you Steve, I forgot to mention that it was a BIOS environment, and I created the rescue book CD from that system. The software just isn't allowing me to do anything with that destination drive. Should the destination drive be formatted or setup in a particular way? I've tried formatting and setting MBR on it instead of the other boot type. Right now it says "Unallocated" with no option to format, just things like:

New simple volume

new spanned volume

etc.

Any ideas? Thanks.

Shawn, selecting a new simple volume should be sufficient to get you started.  The alternative would be to use the Add new disk wizard from within the Acronis application.

I've tried that and tried both MBR and GPT (or whatever the acronym is) and the destination drive is always greyed out. I am just stumped as to how this is supposed to work, it should be simple and I'm pretty good with this stuff.

The Crucial instructions (the only ones I could find online) say to leave the original hard drive as the internal and the new SSD connected externally using the inlcuded SATA to uSB adapter - perhaps they have limited the software so that it only works this way (even though Acronis always states to do exactly what you're doing instead - put the new SSD internal and clone from the original that is connected via the USB)?

http://forum.crucial.com/t5/Crucial-SSDs/Cloning-using-Acronis-True-Image-HD/ta-p/125596

Also, did you try the "chkdsk /f /r" on the original drive as mentioned by Steve earlier?  if there are dirty sectors on the disk, it will try to do a sector-by-sector backup automatically and if the new drive is smaller than the original, it won't fit so it will fail (looks like your new SSD is bigger than the original though so shouldn't be an issue).  

Also, did you check the sector size of the original drive vs the new drive in Windows too?  I note that your original maxtor is an older SATA 2 interface drive so am wondering if this could be coming into play or not. I'm guessing that if you ran chkdsk /f /r on the original disk first (and let it complete), you'd have better cloning luck. 

45437: Acronis True Image Does Not Clone Drives with Different Logic Sector Sizes

 

56634: Acronis True Image: Cloning Disks

 

They don't include any adapter. I did the chkdsk /f /r /x on thursday when I first ran into the problem. The source drive is the 4k sectors so that shouldn't be a problem. I've tried it with the new drive internal, external, both drives internal and I have the same results every time. 

I really appreciate your taking the time to look up those documents and such. I think I might try clonezilla.

Shawn, instead of trying to clone your disks, you can equally achieve the same end result by using Backup & Recovery.

Make a full disk backup of your original drive to an external backup drive, then recover that backup to the new SSD drive.

Backup & Recovery is more flexible and tolerant than doing cloning but the end result will be the same, plus you get to have an insurance with having the backup image on your external drive too.

backup/restore didn't work in that I didn't end up with a bootable drive. I copied everything onto it, including the MBR. I'm assuming the SSD needs to be formatted ahead of time as a windows disk with MBR on it because I don't see that you can clone without doing that first.

Shawn, when doing a backup & restore there is no need to format the target drive ahead of time as Acronis is going to wipe out the contents of that drive by the process of restoring the backup to it, when it will recreate the partition structure from the original source drive.

When you say that you didn't end up with a bootable drive - are you installing the new SSD drive in place of the original HDD drive, connecting to the same connector / cable, and removing that HDD drive so that you do not have both drives in the system when you try to boot into Windows?

Yep, removed other drives, have the SSD as the only drive and I'm booting from it in the BIOS and I get a message saying there is nothing to boot from and to insert bootable media.

What's strange is if I take this SSD, install it in my laptop and take my HD and mount it externally and clone it, it will clone, but I have the same issue with it being bootable, which I think might be because my laptop is UEIE (or whatever that bios option is) and my desktop is older and is just BIOS, but I was hoping to just clone it exactly so thought it wouldn't matter.

Since my desktop system can address the drive in a backup/restore scenario, it isn't the computer or the cabling that is a problem.

Shawn, thanks for the update / information.

Just to ensure I am on the same page here, the 300GB Maxtor source HDD that you are trying to clone from is the working Windows 10 OS drive from this same Desktop system where you are unable to boot from the Crucial SSD?

If your desktop system is a legacy BIOS system with no UEFI capability, then there should be no issue here with booting from the Acronis Rescue Media in legacy mode to effect a successful clone.

For the Backup / Recovery method, the key point to stress is that all partitions must be included in the backup image, including hidden partitions such as the System Reserved partition that holds the Windows BCD store (Boot Configuration Store) as this is how Windows knows how to start the system and find the boot device.

You may want to check your BIOS Boot priority settings when the desktop boots successfully from the HDD and confirm that it remains the same when you have the SSD installed.  I have had issues with this changing on some of my older systems when a physical drive was replaced.  On some systems this may need to be set to the Windows Boot Manager rather than the physical drive by ID.

Yes, your description is correct. For the Backup/Recovery, I makde sure to include all the partitions, I was very meticulous about that. I've been in the bios every time I go to start again, but I've also disconnected or removed all other media, so it can't accidentally grab something else. The fact that the destination in a clone on this machine is always greyed out seems to be the core problem. I even talked to crucial today and they told me to start the clone process inside of windows, and I tried that and the destination was still greyed out.

You've been an incredible resource Steve, and very patient, just something isn't right here and I can't figure out what. I haven't gotten to trying clonezilla yet, I just ran out of time to create the boot media for the clone, but I should probably try that next.

I ended up using Macrium Reflect and that worked flawlessly the first time. I wish I'd found that software a few days ago. Thank you again for your patient help.

Shawn, thanks for the feedback, it is certainly strange that Acronis can't do this clone but that Macrium Reflect did it first time of asking!  I have tried a number of different solutions over time and tend to keep several around to use as and when the need arises.  Perhaps one key difference here is that MR uses a WinPE boot solution as their default media for these tasks whereas ATIH defaults to a Linux solution for the media.