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True Image 2014 log-in problem

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Bought new WIN10 computer and moved Acronis True Image 2014 over.  When I put in my log-in and password, I get message that says "Cannot determine Sync Agent service state. Restart your computer."  How do I get past this?

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John, welcome to these user forums.

Acronis does not support the use of ATIH 2014 with Windows 10 as documented in KB document: 56196: Acronis Products: Windows 10 Support which shows that only the 2015 or later versions are supported, and states:  

Older versions of Acronis products 
Support of Windows 10 will not be implemented into older versions of Acronis products (e.g. Acronis True Image 2014 or older, Acronis Backup & Recovery 11 or older, Acronis Snap Deploy 4 or older), as Acronis development team works on the current versions only. Stable functioning of older products on Windows 10 is not guaranteed.