Recovery using Online Dashboard - Seems to be broken
For the last 24 hours I have been trying to use the OnlineDashboard Acronis Cloud module to downlaod a patition backup.
The problems may be related to the Acronis server that the backup is located on, the AU1 server.
When I select the backup and click on it it can take up to half and hour or more to display the partitions available (in this case C and F). Sometimes the seve connectioin is lost before it gets to this stage. I typicall get a message such as this when the server is not available:
The server is not available at the moment. Please try again later.
More details
ssn: C1FE236DFBCA1BC73E6373272EA9D4BD
rqst: 4a262ad7-ecd7-418c-a8b7-1aac2ad008d1
date: October 25, 2016, 01:12:46 (UTC)
On three occaisions I managed to get as far as selecting Partition F and clicking the download button. In one instance the connection with the server was lost almost immediate, in another it downlaoded 8 gig before the connection was lost, another 14 gigs (took 5 or 6 hours to download that much). The download speed was appalling slow, never more than 3MBs a second on a 100MBs connection. Unfortunately there is no way of resuming the download once the connection is reestablished.
You could ask why I did not do a partion recovery from withing Acrons 2017 - I tried but for some reason Partion F is not listed only those on the boot drive. (I did not intend including the boot drive but it is included by default and I forgot to remove it).
I have spend over an hour on chat sessions with techinical support trying to solve the download issue. Othere than testing the server connection (which was OK at the time), and checking for firewall issues they could not think of anything more to do.
The manual is not helpful in solving the issue. There is no discussion of the difference between using "Download" and "Copy URL" buttons. The latter seems to be broken as pasting the URL and trying to load it does nothing. This may be related to the download problems.
I am a little bit peeved having spent the last 24 hours tying to recover the partion in question. The local backup is almost a week old (and there are some newer files and two critical files have been substantially updated) but the cloud backup was completed a day or so before the need to recover the partition arose.
Ian
Update: The PC on which I am currently working (not the one associated with the backup) has been doing a backup to the Cloud (and still is). It is possible that the server is locking the ability to recover when there is an active backup to the cloud under the account in question. However, I am not sure this explains my earlier problems. There is nothing in the documentation about this happening, but the documentation on this process appears to be well and truly out of date.
Update 2: The URL can be used to share access to a file (or directory) like you do with DropBox. Putting the URL into a download manager may overcome the lost connection problem.
Hello Ian,
There was an issue with your account which most probably caused the slow and never finishing restoration. I will let you know the details in a private message.
Regards,
Slava
Thanks Slava
Ian