Aller au contenu principal

Can't Restore. "Cannot Find Version 11."

Thread needs solution

I'm trying to restore a full backup taken earlier today, but when I choose Recover Disks or Recover Files, I'm presented with a pop-up, "Cannot find version 11 - You may have moved or deleted it," like so:

cannot_find_version_11.png

When I choose "Ignore this version," the pop-up returns, but with "Cannot find version 10," and so on - I'm now at version 9.

When I select Cancel, I get this pop-up:

failed_to_open_item.png

But that file no longer exists.  The earliest backup file I have is Daily Differential_full_b12_s1_v1.tib.  And the file I want to restore is Daily Differential_full_b17_s1_v1.tib.

What is Acronis doing?  Why can't I simply specify the desired backup file and restore?

Any assistance is appreciated.

0 Users found this helpful

Dave, these missing file messages are only given because you are attempting to perform the restore operation from within the Acronis Windows application where the file data is compared to the Acronis Database information stored for the backup task that created these files.

The missing files are most commonly caused because you have deleted these using Windows Explorer instead of using the Automatic Cleanup option provided within the task configuration.  Deleting files via Explorer does not update the Acronis Database information, so if you do delete files in this way, you then should do a Validation for you backup task - this will walk through the file information stored in the database and present a pop-up message (as your posted) for each missing file, that you should take the Ignore option each time until the validation process completes - this will attempt to reconcile the database information with the status of remaining backup files.

The recommended method of doing restores of this type of data is to use the Acronis bootable Rescue Media which does not need or use the Acronis Database information - working completely outside of Windows.  This is also safer because starting a restore from within Windows requires that the boot configuration data be modified to create and boot from a temporary Linux OS environment.  If any issues arise in this process you can end with an unbootable system.