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Acronis 11.7 Backup Advanced Update 1 Hotfix 2 for BSOD

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Hello,

I have Acronis 11.7 Backup Advanced Update 1 on Windows 10 Creators Update. Recently, I have found that using the Acronis GUI during restores results in a BSOD. However, if a mininize the Acronis GUI during the restore, the restore will complete OK.

I am trying to find the latest hotfix to see if that will fix it, but I cannot find it anywhere to download it. I already looked under my product updates. The only download I see is for that last full release.

Can you please direct me on were to find the latest hotfix for Acronis 11.7 Backup Advanced Update 1?

Thank you,

Bryan

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Bryan wrote:

 Recently, I have found that using the Acronis GUI during restores results in a BSOD. However, if a mininize the Acronis GUI during the restore, the restore will complete OK.

 

I have the same problem and no solution. It is terrible. Moving only the mouse in the GUI makes the crash.

Running a job in the background: no problem.

Starting a job in the GUI or closing the message window after the job has finished: moving the mouse does crash immediatly.

This happens with AB 11.7.44421 and .50064 on all latest previews ( 15063 and 16188).

Edit: sometimes I see in the BSOD screen under kernel_mode_trap: win32kfull.sys

 

 

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