The management server is not available for more than 30 days [RESOLVED]

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 3
Commentaires: 4

Hello,

 

I'm experiencing backup failures with the reason as stated in the subject.  This is a management console that is running as a VM on Windows Server 2012 R2 (server / console version 12.0.3689) backing up a RHEL Physical server Agent version 12.0.3689.  I recognize this issue existed in THIS THREAD and the fix was to upgrade, however I'm on version 3689 and I'm seeing the issue with the backup of a physical server.

I'd like to get to the bottom of the issue rather than reinstalling / upgrading agents if possible.  The activity details are pasted below.

__________________________________________________________

The management server is not available for more than 30 days.
DATE AND TIMEJun 23, 2017, 03:00:12 AM
CODE0x01350016+0x01350016+0x02980096
MODULE309
MESSAGEBackup failed
Additional info:------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_lxa64_3689"}
Message: TOL: Failed to execute the command. Backup plan 'File_Full_Daily'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"agent_protection_addon_lxa64_3689"}
Message: TOL: Failed to execute the command. Backup plan 'File_Full_Daily'
------------------------
Error code: 150
Module: 664
LineInfo: 0x2D3A16DFCF3A644E
Fields: {"TimeoutSeconds":"3613599","$module":"agent_protection_addon_lxa64_3689"}
Message: The management server is not available for more than 30 days.

 

ven 23/06/2017 - 17:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 4

its look like the agent that running on version 12 is not accessing the AMS - Acronis Managment Server.

Try to reconnect it to the AMS.

sam 24/06/2017 - 19:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 3
Commentaires: 4

Thanks for the comment David.  Yes, obviously the agent is not reaching the AMS.  And to that extent, I rechecked firewall settings on the local servers and in the environment.  It turns out that I was blocking the web access port locally on the server.

I think documentation should be a bit more clear about this, but at least I found the cause.

lun 26/06/2017 - 12:22