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Unable to create volume snapshot - Bootcamp

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Hi, 

I have True image 2018 on a windows 10 bootcamp installation on a macmini. Not using OSX at all. Booting directly to windows though there is an osx partition on the drive. 

I was able to create a full system back to acronis cloud which works, but when I try and create a full pc back up to an external USB i get a "Unable to create volume snapshot" error after 41mb every time. 

Support tells me "bootcamp is not supported" and to backup the whole pc from Mac OSX which I don't really want to do.

 

Does this sound right? i've tried all VSS related suggestions in the forum (VSS doctor, disabling services etc) 

 

thanks 

0 Users found this helpful

Adrian, welcome to these User Forums.

The ATI 2018 for Windows application can only work in a true Windows environment and you will need to install / use the ATI 2018 for Mac application in order to create a full backup of your Mac Mini system.

Please see the ATI 2018 User Guide for Mac for details of system requirements etc.

See also KB 60181: Acronis True Image 2018: comparison of feature set in Windows and MacOS

See KB 60188: Acronis True Image 2018 on Mac: FAQ