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My Acronis True Image 2017 backups are failing.

I am backing up my disks to an external 8TB disk mapped as I drive. Backups had been running till Dev 17, 2017. Looks like since then backups are failing. When I try to run the backup, It gives following error. 

The last backup has failed. The backup location was not found on the destination drive. Make sure the correct device is connected to the computer. 

In one of the log file I see following. I am not sure if that will give some clue.

E000B007F: Error 0xb007f: The backup location was not found on the destination drive. Make sure the correct storage device is connected to the computer.
| trace level: error
| line: 0x65e40aa0b487143
| file: k:\8058\products\imager\archive\impl\operations\archive_operation_backup.cpp:690
| function: TrueImage::Archive::BackupArchiveOperationImpl::CheckLastVolumeDeviceIdMatch
| line: 0x65e40aa0b487143, k:\8058\products\imager\archive\impl\operations\archive_operation_backup.cpp:690, TrueImage::Archive::BackupArchiveOperationImpl::CheckLastVolumeDeviceIdMatch
| $module: ti_demon_vs_8058
2018-04-01 13:33:28:502 34852 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcea1
| file: k:\8058\products\imager\demon\main.cpp:683
| function: main
| line: 0x9f2c53c72e8bcea1, k:\8058\products\imager\demon\main.cpp:683, main
| $module: ti_demon_vs_8058
 

Is program looking for K drive. How do I remount the external drive as K instead of I and try the backup again.

0 Users found this helpful

SV, welcome to these User Forums.

The error that you are seeing does look to be caused by your backup drive getting a new, different drive letter assigned, i.e. ATI is looking for drive I: but the drive is now using drive K:

This type of drive letter change can occur when you plug in USB memory sticks or other storage devices which take the next available free drive letter.

The best approach here would be to assign a new drive letter to your 8TB external drive that is very unlikely to be changed again.  You can do this by opening Windows Disk Management and using the option there to change the current drive letter from K: to a letter later in the alphabet, i.e. drive S:

To do this, starting typing Disk at a search prompt in Windows then click on diskmgmt.msc when this is shown.  Then in the Disk Management window, select your 8TB disk drive then right-click on this and take the option to Change drive letter from there.

After changing the drive letter, then in the main ATI 2017 GUI, click on the Destination panel (where it currently shows drive I:) and now select your new drive letter (S: ?) for the task destination.

2018-04-02 11_31_48 Disk Management.png2018-04-02 11_34_32 Change drive letter.png2018-04-02 11_35_44 Change destination.png

Thanks, That is what I expected. I made the change. Now started the backup. Let me see if backup is successful.