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Join Sync only option upon program re-install

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Upon re-installing TI program and importing saved settings, my only option in Sync plans section is 'Join Sync'...why is this?

Unlike the Cloud Backups plans that are restored, it doesn't seem like the Sync plans are.

See attached screenshot.

 

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Scott, I don't use Sync myself but wonder if you have signed in with your Acronis account credentials after reinstalling ATI 2018?  Have a recollection that I have seen sync's appear after doing so on an earlier version of ATI.

Yes, I signed back into TI. The syncs were normal when I uninstalled TI. After a reboot and re-install, this is what happened. It's as if TI doesn't recognize that the Sync job was created by me on the same computer.

I've seen this prior, and thought would be to delete the Sync. However, if that is done, the files are deleted from the Cloud and the need to be re-synced. I'll submit a support ticket.

 

I'm responding to this thread only as a means of somewhat publicly venting my frustration. It's been 12 days and this issue continues to be incorrectly addressed by support. Every 3-4 days, I receive a request from support for reports to address an issue that I'm not having. Although I do understand solutions take time, I'm frustrated with the lack of understanding and urgency to my issue. The result...I'm not able to run Cloud Sync plans.

My issue is not one of joining a sync. Rather, TI does not recognize that the Sync plan originated on my computer. Furthermore, TI will not allow me to join a sync that originated on the same computer, so why joining a sync isn't working is completely understood. So, let's address the real issue I'm having.

One report that is continually asked for is a Pcap report. The problem is, there's not only no issue to record, there's no process to even follow to recognize an issue. TI simply does not show/realize the Sync plan originated on my computer. There's no button to press or folder to open. If needed, please refer to the attached screenshot in my original post.

EDIT: I decided to start over...re-syncing all my data.

Scott, sorry to hear that your Support Case has not progressed to a satisfactory solution for you.

I would recommend dropping a private message to Renata Gubaydullina | Product manager, Acronis True Image about this forum topic plus with your support case number.

There have been some 'strange' user profile issues over the week where Acronis have needed to edit some profiles to resolve the problems, this includes my own profile where it affected by Cloud backups and local server (EU3 in London).

En réponse à par truwrikodrorow…

Thanks @Steve.