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ACRONIS PROBLEMS AFTER WINDOWS SPRING UPGRADE

Hi all,

It appears that Window's Upgrade did not correctly transfer all of the programs in the start menu and tiles -- INCLUDING THE ONES USED BY ACRONIS.

But even worse, it appears to have invalidated my secure zone password. I have no trouble opening a stand-alone file with the same password.

What I would like to know is if there is a way to copy the file in the asz to my drive to save it. Remove the unknown password from the asz … create a new one … and then transfer the file back … or at least create a new password.

Thanks,

Steve

 

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Have not used secure zone since ATI 10 days, so cannot be of much help.

You could try reverting to the prior version of Windows:

"For a limited time after upgrading to Windows 10, you’ll be able to go back to your previous version of Windows by selecting the Start  button > Settings  > Update & security  > Recovery and selecting Get started under Go back to the previous version of Windows 10. This will keep your personal files, but it'll remove apps and drivers installed after the upgrade, as well as any changes you made to settings. In most cases, you'll have 10 days to go back. "

I would then recover the content of the secure zone to an external drive. Secure zone is convenient but it is risky as if the your OS disk fails you loos your backups. Good backup practice it to backup to multiple locations. I backup to the Acronis Cloud, my NAS and to a secondary HDD devoted to backups; on some system I backup also to a USB3 HDD.

Hope this helps

Ian

A further suggestion. Try downloading the latest build of Acronis 2018 from you Acronis account - the full version not the web version. The run the installation file as Administrator, and select the repair option. It is possible that the upgrade did something to the Acronis installation.

Ian

PS I just had the incorrect password message on one of my backups so I am trying this to see if it fixes the problem.

Ditto to Ian regarding using the ASZ - stopped doing so a long time ago simply because of the way backups are named and managed when trying to identify what to recover (on a dual-boot system).

ASZ is basically a FAT32 partition with a modified partition identifier with all the limitations of FAT32 of max 4GB file sizes etc.  I now create my own dedicated NTFS partition for storing local backups on the same drive (in my laptop) - this purely for the ability to recover if am away from home without having to carry an external USB drive with me (assuming the drive doesn't die completely!).