Help! Issue restoring to dissimilar hardware
I am having trouble when trying to restore from one Windows 10 laptop to another.
I'll start by saying that I am not an advanced user. I have been using True Image only for a couple of months now, and I have never had to recover, so I am hoping that I am doing something incorrect on the restore process.
Summary: my HP laptop will no longer boot as it was damaged by lightning strike surge. Therefore, I am trying to recover to a new Dell laptop. Fortunately, I performed an image the day before my laptop was damaged. I have the image on an external drive, and I have Universal Restore loaded on a flash drive. Both laptops are windows 10 with SSDs. The issue that I am having is that once I try the True Image restore and Universal Restore process on the new laptop, the new laptop does not boot. Universal Restore only shows 1 warning for a driver that cannot be loaded, so i ignore it, and Universal Restore has status of Succeeded so I am not sure if this specifically is causing the boot issue. (Driver: pci\ven_8086&DEV_9d2f&subsys_08101028&rev_21). Here are the steps I followed while doing the TrueImage restore and Universal Restore process. Most of this is from my memory, so hopefully this is descriptive enough to communicate what I actually did. However, for the above scenario, if I skip the Universal Restore process, then Windows does boot after the True Image recovery, but there are several items that do not work correctly (Windows is Windows 10 Home instead of Pro, network password was not remembered, MS Office not registered, system clock was different time zone than imaged machine's time zone, True Image is Trial Mode, etc). I am not sure exactly what all is supposed to be restored, but I suspect that the items from my previous sentence should have loaded exactly like my previous machine. I get random popups such as "Outlook settings are out of date", and a SmartAudio popup stating that A conexant audio device could not be found. I have not done a full system test to make sure that all of my hardware and software is working as intended, as I did not want to get too far into this in case there is a better solution.
Any advice would be appreciated as the reason I purchased True Image was to be able to recover when needed.
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Andy, welcome to these User Forums.
You wrote (about the original restore process you followed):
" -Disk 2 has 6 partitions:
“NTFS (Windows) (C:)”
“NTFS (Recovery Image) (D:)”
“FAT32 (HP_TOOLS) (E:)”
“Track 0”
“EFI System Partition”
“Recovery Partition”
-i selected only the NTFS partition from Disk 1, and I selected only the NTFS Windows C: drive from Disk 2 "
When recovering a Windows OS drive, then the EFI System Partition and Track 0 information are both required along with your NTFS C: partition. The EFI partition holds the Windows Boot Configuration Data store that tells the computer how to boot into Windows. The Recovery Image partition is probably the Factory reset one that would put your HP laptop back to its factory shipped state & configuration. Similar with the FAT32 HP Tools partition being diagnostics for the HP laptop, so neither of these are needed for your new Dell laptop.
With regards to Windows 10 OS versions (Home versus Pro) you will need a valid Microsoft licence for the computer where either of these is installed. Windows 10 activation is normally based on the hardware signature of the computer where it was first activated. So if your HP laptop was activated for Win 10 Pro but the Dell was activated for Win 10 Home, then the latter is what you would be able to use without licencing issues on the Dell.
MS Office is also activated by hardware signature, so moving this to different hardware will require you to get a new licence unless you have one which allows for the product to be moved? You will probably need to contact Microsoft to resolve such issues.
System time is down to your Windows 10 settings which you can change and correct via the main settings panels.
The Smart Audio alerts / errors are probably because you had such a device on the HP laptop but it is not present on the Dell - you may need to go into the Device Manager (via the Control Panel) and look for devices showing an error status there, then uninstall such devices. Windows will detect any new hardware automatically and try to install relevant device drivers as needed.
Every 64-bit computer will have a mix of 64-bit and 32-bit applications - Acronis True Image is the latter, hence is installed to the C:\Program Files (x86)\ folder path along with other such apps.
If you have no HP devices connected to your Dell laptop, i.e. printers etc, then you should be able to uninstall any unwanted HP applications. You may want to consider using a program such as the free IObit Uninstaller program to help clean up all traces of such HP applications, but be wary of the 'free' extra applications that IObit try to install along with this application.
See KB 59878: Acronis True Image 2018: "You've exceeded the maximum number of activations for this serial number" for help with moving your ATI licence to your new laptop.
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Thank you for the reply. This is very informative. I am still wrestling with understanding the best way to recover. My next question is regarding whether or not I could recover from the "files and folders" option rather than from the partition option?
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Andy, you need to use a Disk & Partitions backup to recover to a working Windows OS - if you try this from a Files & Folders backup, then there will be vital data missing due to system files being locked by the OS when the backup is created.
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Ok. Thank you!
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