Dell RD1000 problem when true image home 2010 or 2011 is installed

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi

I have a problem with TI home 2010 & 2011 with the Dell RD1000 SATA device. I've tested this on a Dell Precision T7500 & Optiplex 980. Both are running Windows XP SP3 with current patches and have the latest bios from Dell and the latest firmware on the RD1000. The problem we are seeing is that if you boot the system with a cartridge in the drive, windows explorer crashes when you try and access "My Computer" on the T7500 and on the optiplex 980 you see the Windows XP loading screen and just before the login screen appears you get a black screen and it stay's like that until you switch the machine off.

These problems are only seen if a cartridge is left in the machine during windows boot process. Also if you remove TI home then you can leave a cartridge in the drive and the system has no problems.

I'm about to test these machines with Windows 7 but interested to see if there could be a fix for XP.

Regards
Lee

mer 03/11/2010 - 18:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Lee,

Thank you for your message and welcome to our forum. I will do my best to assist you.

I am very sorry, but for now it appears that there is no fix for the issue. I have checked our internal resources and we do not have any reported known problems that you write about. We will need to investigate it. I would really appreciate if you can contact our Support team with the following reports:

1. AcronisInfo report.

2. Dr. Watson crash dumps.

I am very sorry for the inconvenience and if you need additional assistance, please let me know.

Thank you.

jeu 04/11/2010 - 16:30
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