True Image Home 2009 won't initialise
I have True Image Home 2009 on my XP computer. When I start it says 'processing please wait' then indicates that it is analysing partitions C & D. The next message is 'initialize' but it then takes nearly one hour before it is ready for me to use. If I look at the Windows Task Manager it shows 'true image.exe' using 100k of memory which builds up slowly at 32k at a time and then lower at 16k or 8k until eventually it reaches something like 150k in about an hour. I am not using any other application in the meantime.
It used to work without any problems and had only started playing up of late. I tried emailing Acronis but merely had an acknowledgement several weeks ago but no reply to my query which I put to them hence the reason for trying this forum in the hope that someone can offer a solution. I have uninstalled and reinstalled twice but it has made no difference.
Hello,
DwnNDrty, thank you for your assistance.
Peter, let me help you.
I may suggest you to update Acronis SnapAPI driver to fix the issue. Please do the following:
- Download SnapAPI Build 503;
- Unpack it and install with Disabled logging:
-
Reboot the machine and check if the issue still persists.
If the problem is still the same, please collect AcronisInfo utility output as described at this KB article (Solution section) and attach it to your reply.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Sorry for the delay in replying. I downloaded SnapAPI Build 503;
Unpacked it and installed with Disabled logging and rebooted. This time when I tried to start it came up with this error message:
E000101FL Unable to open (initialize) computer.
Unable to initialize Snapshot Manager library (Px100000) Tag )x8D5BF87C202E86D1. The system cannot find the file specified. Did not know how to obtain a screen shot.
As this is diffferent to my origianl problem I have not collected the AcronisInfo utility output but await your reply.
Hello Peter,
Thank you for your response.
The appropriate software module has been corrupted. The easiest way is to uninstall the program and install it from the scratch.
Therefore, please perform the below actions to fix the issue:
1) Please uninstall SnapAPI module by means of Add or Remove programs.
2) Remove Acronis True Image Home 2009 using Acronis Clean Up utility.
3) Reboot the computer to complete the changes and install Acronis True Image Home 2009 from the scratch. You can learn more on how to download the installation file here.
Reboot the computer again. The issue should be resolved. If the issue remains, please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.
This would provide us with detailed information on the hard disk partition structure.
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
I did as you suggested, uninstalling, rebooting and installing afresh. I forgot to remove the Acronis cd when I rebooted after installation so the program appeared instead of the Windows splash screen. It offered me the choice of using Acronis in safe mode, using it in 'full' mode (I can't remember the terminology) or using Windows. I selected the latter but it kept going around in a loop saying the Windows had been interrupted and did I want to start in safe mode, or with network support or start normally. I chose the latter but kept getting the same screen all the time. In the end I decided to reformat the hard disk and reinstall all my programs. I have not yet chanced installing Acronis again.
Further to my recent post I have now created a Restore Point and installed Acronis which is now wroking properly so this case can be closed.
Hello Peter,
Thank you for taking time to contact us, we are really glad to hear that the issue has been resolved.
Please do not hesitate to ask additional questions if you need a further assistance.
Thank you.
I cannot start Acronis. Updated SnapAPI. info file attached.
Thanks,
Steve