Latest Windows 10 1903 updates break TrueImage 2019!
No changes to my system other than the updates to win10 1903 that appeared between 2-3 June 2019.
Partition backup always runs to within a few seconds of completion then "the last backup has been stopped. It will be restarted at <NOW>. Unknown status"
Then the partition backup restarts instantly and fails, etc etc.
LAST LOG:
3/06/2019 10:05:46 AM: 00 9288 I00000000: -----
3/06/2019 10:05:46 AM: 00 9288 I00000000: ATI Demon started. Version: 23.5.1.17750.
3/06/2019 10:05:46 AM: 00 9288 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
3/06/2019 10:05:46 AM: 00 9288 I00640002: Operation PROMETHEUS started by schedule.
3/06/2019 10:05:48 AM: 00 9288 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
3/06/2019 10:05:48 AM: 00 9288 I013C0000: Operation: Backup
3/06/2019 10:05:48 AM: 00 9288 I0064000B: Priority changed to Low.
3/06/2019 10:05:48 AM: 00 9288 I000B03F0: Create Backup Archive From: To file: D:\Acronis Backups Dell\PROMETHEUS.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\micks\AppData\Local\Temp, C:\Users\micks\AppData\Local\Microsoft\Windows\INetCache, C:\Users\micks\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\micks\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\micks\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\micks\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\micks\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC, C:\Users\micks\OneDrive
3/06/2019 10:05:49 AM: 00 9288 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/06/2019 10:05:49 AM: 00 9288 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{cb4d5288-ece0-43b1-8599-d34bacd85b94}\'.
3/06/2019 10:05:49 AM: 00 9288 I000101F8: Pending operation 173 started: 'Creating partition image'.
Start: 3/06/2019 10:05:46 AM
Stop: 3/06/2019 10:05:49 AM
Total Time: 00:00:03
As you can see there is a silly volume name in the log. This is a constant throughout all my logs of today's backup attempts, for example:
3/06/2019 10:00:53 AM: 00 16688 I00000000: -----
3/06/2019 10:00:53 AM: 00 16688 I00000000: ATI Demon started. Version: 23.5.1.17750.
3/06/2019 10:00:53 AM: 00 16688 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
3/06/2019 10:00:53 AM: 00 16688 I00640002: Operation PROMETHEUS started by schedule.
3/06/2019 10:00:55 AM: 00 16688 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
3/06/2019 10:00:55 AM: 00 16688 I013C0000: Operation: Backup
3/06/2019 10:00:55 AM: 00 16688 I0064000B: Priority changed to Low.
3/06/2019 10:00:55 AM: 00 16688 I000B03F0: Create Backup Archive From: To file: D:\Acronis Backups Dell\PROMETHEUS.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\micks\AppData\Local\Temp, C:\Users\micks\AppData\Local\Microsoft\Windows\INetCache, C:\Users\micks\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\micks\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\micks\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\micks\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\micks\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC, C:\Users\micks\OneDrive
3/06/2019 10:00:56 AM: 00 16688 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/06/2019 10:00:56 AM: 00 16688 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{cb4d5288-ece0-43b1-8599-d34bacd85b94}\'.
3/06/2019 10:00:56 AM: 00 16688 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/06/2019 10:02:24 AM: 00 16688 I00100000: Volume Tracker has failed to find changes on volume 'C:'.
3/06/2019 10:02:25 AM: 00 11124 I00640000: Writing incremental version to file: PROMETHEUS_inc_b12_s4_v1.tib
3/06/2019 10:05:12 AM: 00 16688 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/06/2019 10:05:12 AM: 00 16688 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{8e9fbabb-b4ee-4cf1-b4d7-64aaacffb3e9}\'.
3/06/2019 10:05:12 AM: 00 16688 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/06/2019 10:05:12 AM: 00 16688 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{c906b7a0-b989-444b-8e6c-617453ec2731}\'.
3/06/2019 10:05:12 AM: 00 16688 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/06/2019 10:05:13 AM: 00 16688 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{3a5e19e2-c2a3-47f1-91c1-adedbbeaabaf}\'.
3/06/2019 10:05:13 AM: 00 16688 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/06/2019 10:05:15 AM: 00 16688 E000101F6: Error 0x101f6: Unable to create volume snapshot
3/06/2019 10:05:16 AM: 00 16688 E013C0005: Error 0x13c0005: Operation has completed with errors.
Start: 3/06/2019 10:00:53 AM
Stop: 3/06/2019 10:05:16 AM
Total Time: 00:04:23
There is nothing wrong with the backup drive. I re-selected it just in case.
Can anybody help please?

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Michael, this is an issue created by changes introduced with Windows 10 #1903 which other users have also reported.
See forum topic: VSS and Windows 10 May 2019 version1903 and also Windows 1903 with Acronis True Image 2019 Update 3 is not working
If you are using 'Entire PC' as your backup source, then you need to click through this and deselect the new virtual disk that is created with build 1903.
The error here is caused because that virtual disk (used by the new Sandbox and update handling features) is read-only and prevents the VSS service from creating a snapshot of the data for that drive.
3/06/2019 10:05:15 AM: 00 16688 E000101F6: Error 0x101f6: Unable to create volume snapshot
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Steve Smith wrote:Michael, this is an issue created by changes introduced with Windows 10 #1903 which other users have also reported.
See forum topic: VSS and Windows 10 May 2019 version1903 and also Windows 1903 with Acronis True Image 2019 Update 3 is not working
If you are using 'Entire PC' as your backup source, then you need to click through this and deselect the new virtual disk that is created with build 1903.
The error here is caused because that virtual disk (used by the new Sandbox and update handling features) is read-only and prevents the VSS service from creating a snapshot of the data for that drive.
3/06/2019 10:05:15 AM: 00 16688 E000101F6: Error 0x101f6: Unable to create volume snapshot
Thanks Steve, yes I spotted that it was the "sandbox" disk in my 2nd post. I hadn't thought to exclude the new virtual disk, and also didn't realise that it is read-only. In the meantime I just disabled the sandbox again, but will set up the vd exclusion shortly.
Thanks very much! Best regards, M.
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Hello Everyone,
We plan to support Windows Sandbox in the future versions of Acronis True Image, but no ETA so far (feature request ID TI-169629).
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UPD: We have published a KB article on the issue Acronis True Image: Entire PC backup fails with "Unknown status" if Windows Sandbox is enabled While Acronis is working on fixing the issue, the article offer possible workarounds.
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To advise,
I recently enabled the New Application Guard Window facility for Microsoft Edge (Win 10 Pro 1903). I may be wrong, but it looks like this may also create a PortableBaseLayer partition, without enabling Windows Sandbox in Programs and Features, Turn Windows Features On Or Off?
Is there a full fix coming soon for TrueImage 2019 please?
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Acronis do not usually issue new builds of a version of ATI once a new version is released, even when a problem was identified a long time before the release of the new version. There was a release of a new build of ATI 2018 (which I never used but seemed to cause problems for many users). There can also be new builds to address serious security issues.
Ian
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Thanks Ian, I can but try....it is stil 2019 for most of us ;-)
I can now confirm that the New Application Guard Window facility for Microsoft Edge (Win 10 Pro 1903) also causes ATI 2019 backups to fail. I removed it and restarted, the PortableBaseLayer partition disappeared and backup then completed.
Not related to ATI, but for anybody that is interested, New Application Guard Window also appears to automatically trigger a quick location lookup on each login, even if location services are fully disabled in Win 10 settings etc.
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I also noticed the same PD-123 when helping out on a colleagues machine. If more info requested just contact me.
Jerrod Conomy
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