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Free Plus Pack Promo Campain

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Hello Community!

Please be informed that Acronis Online Marketing Department has launched a promo campaign in US and UK Buy Acronis True Home 2011 and get Plus Pack for Free.

Every Customer who purchases full version of Acronis True Image Home 2011 from Acronis Online Store Cleverbridge gets Acronis True Image Home 2011 Plus Pack license free-of-charge. The promo was started on Novermber, 11th, and is valid until November 30th, 2010.

Upgrade purchases are also eligible for obtaining free Plus Pack.

Should you have purchased Acronis True Image Home 2011 and didn't get Plus Pack for free, please, notify us with specifying the purchase order.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

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Hi

I'm using a french version of Acronis True Image 2010.

How should I proceed to gain benefit of this Promo Campaogn (not available in the french website) ?

Thanks for your answer.

Best regards

I bought Acronis True Image 2011. I didn't get the "free" plus pack or even receive notification that this offer was available. I used a link from a review page to reach the Acronis download site after purchase. After installation, Acronis wouldn't back up an image of my dynamic disks- created on two 500 gB disks when Win 7 64 Pro was installed. It notified me that I needed to purchase the Plus Pack to do so. So, I purchased it. But... it won't install: it claims the serial number of the original product (which I used to INSTALL the original product -twice, at this point) is incorrect. Worse, the windows backup I'd been successfully using no longer functions. Norton 360 can't find any errors in the registry after the uninstallation. Acronis also converted my existing backed-up images to Acronis files without permission- so I can't use System Restore to fix this. I'm probably going to end up reinstalling Win 7 64 Pro if Acronis support can't address this. I have a NAS so I still have all my documents, photos, et al backed up externally- and the most important are also offsited.
I left a web support request yesterday- and have yet to receive a reply. I used PayPal for both purchases, and am currently leaning heavily towards disputing the purchase- but am willing to let them try to resolve this first. I'm posting this to let the community know that the 2010 version might have been a thing of beauty- but the 2011 version, judging solely from my experiences, seems to have been fielded with several lethal bugs unaddressed.

Craig,
I'm sure that Acronis will respond to your written support request.

But, to clarify the serial issue.
The TrueImage 2011 has one serial number and the plus Pack has its own separate serial number. Both need to be registered.

Each purchase should have given you a serial number for each purchase.

Hello all!

Thank you for your comments and questions, I will be glad to address them.

GroverH, thank you for your assistance!

Dear Didier, I regret to inform you that the promo campaign was launched for UK an US regions only. Unfortunately we do not have any information regarding the possibility of promo campaign start in other regions, but you can send a request for it to our Management team: they will take your message under consideration, and it may help us to start free Plus Pack promo in other countries

Dear Craig, I entirely understand your concern and frustration. I've carefully checked the details of the issue you've specified, and check whether it matches the description of any known issue. Unfortunately there were no mentions found, so this situation requires investigation. Could you please submit a support request with the Acronis Info from the problem machine and step-by-step description of the actions taken?

Opened case will also help us to sort things out regarding the free Plus Pack.

I would appreciate if you could let me know the case number: I would like to make sure it's handled in a proper way, and the Plus Pack inconvenience is solved in a timely manner.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I purchased Acronis True Image Home 2011 November 26, 2010 and received the serial number for Home as well as the serial number the Home PLUS PACK. I downloaded Home and installed the Home serial number, but could not find any place to download the PLUS PACK. Where can I download the Plus Pack?

Philip Lassiter

Philip,

Register the Plus Pack serial number, the PP will then become available for you to download from your account.

Phillip,
Also suggest you edit your post and remove your email address. It is not needed on this forum.

Dear Acronis,

I'm sure these promos make some customers very happy, but they also make other customers very unhappy. I purchased the TIH 2011 and PlusPack upgrades in mid-October, and now find that if I'd waited a few weeks I'd have saved half the cost by getting the PlusPack for free. Clearly it doesn't pay to be an early upgrader...

Surely though, that is the same with any special offer, no matter what type of commodity it refers to?

Perhaps, but if one's going to reward existing customers by offering promos on upgrades (as opposed to offering promos on new purchases to attract new customers) then unhappy customers can be easily avoided by starting the promo with the release of the new version.

That I agree with.

I live in Australia and have been through a number of Versions of TI
I got an email on the 30th of November as follows part of
"With this email we are happy to inform you about a time-limited offer: from now on and until December 7th, 2010 you will get a free copy of Acronis True Image Plus Pack 2011 when you purchase an upgrade to Acronis True Image Home 2011 from this email! "

An early Christmas Present ?

I also live in Australia. If you want to take advantage of the offer, you need to change the country page from Australia to either the UK or North America.

I also live in Australia and received the promotion email offering the Plus Pack for free until 7 December.

Here is a tip for Australian buyers. The AU$ is at or close to parity with the US$. The ATIH2011 upgrade price is US$29.99 or AU$39.99. Cleverbridge does not care what currency you use when buying.

Shame I missed this.

I was offered Acronis upgrade + free Plus Pack. However, I was tardy in deciding. When I did upgrade (just before Xmas) I realised that this free Plus Pack offer had expired. Today I have an email to say this offer has been extended until December 31st. Does that mean I am going to lose out on the free Plus Pack offer simply because I fell between the two dates?

Jamie,

You'd get a more timely reply I'd guess by asking Acronis Sales direct, rather than hoping on the off chance an Acronis moderator will see your post, or simply order it now if you haven't already purchased just the TIH.

Colin

Thanks - I have done both. It does seem a raw deal that, by disadvantageous timing, I might miss out and have to fork out for Plus Pack.

Jamie

Jamie Cunliffe wrote:

Colin

Thanks - I have done both. It does seem a raw deal that, by disadvantageous timing, I might miss out and have to fork out for Plus Pack.

Jamie

Why bother unless you have a specific need for it. I have the free Plus Pack but have not bothered to install it yet. I probably won't ever because it offers nothing that I want. ATIH 2011 has such a dog of a User Interface (very slow) that I am seriously considering going back to ATIH 2010.