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Acronis 2020 failed to detect odveta rootkit/ransomware

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My entire computer (SSD plus second internal drive plus NAS) were encrypted. How to be sure such will be detected/stopped in the future? Thinking of getting the cloud account but don't know if that would afford more protection.

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Ellen, sorry to read of this issue - definitely not what anyone wants to encounter.

This is a case where you need to submit a support case direct to Acronis to alert them to the failure of AAP to prevent this malware / ransomware encryption.  This is assuming that you did have AAP active on your computer.

I am not sure how much protection having a backup to the Acronis Cloud would afford if this malware got past your firewall, antivirus and any other security software you have installed, plus AAP, and was also able to infect your NAS too!

This is one reason why I have never used mapped drive letters for my own Synology NAS, and restrict access to the NAS to only 2 user accounts, both created only on the NAS and not matched by any account of the same name on my computers.  This means only the applications which 'know' the NAS credentials can write to it.

The best protection for any form of malware is to have completely offline backups in addition to others on local / external drives, NAS and/or Cloud locations.  If your backup resides in a secure cupboard, fire-proof safe or bank vault etc, there is little chance for any malware to attack it.

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Steve Smith wrote:

This is a case where you need to submit a support case direct to Acronis to alert them to the failure of AAP to prevent this malware / ransomware encryption.  This is assuming that you did have AAP active on your computer.

Yes, definitely worth investigating! Here we've gathered some of the possible reasons, but an investigation is required to determine the actual root cause.