won't backup macbook pro's

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 1
Commentaires: 0

I have got acronis on three macbook pro's.  none of them will backup... here are the errors and of course when you click support you get "there is no information on this error".  

Macbook 1:

Additional info:

------------------------
Error code: 3
Module: 612
LineInfo: 0xE697D94272E576A0
Fields: {"$func":"SQLiteStatement","$line":"150","$module":"i_demon_macia64_25760","$file":"/private/bs_hudson/workspace/master/125/product/home/sqlite_api/impl/sqlite_api.cpp"}
------------------------
Error code: 1
LineInfo: 0xE697D94272E576A0
Fields: {"$func":"SQLiteStatement","$line":"150","$module":"i_demon_macia64_25760","$file":"/private/bs_hudson/workspace/master/125/product/home/sqlite_api/impl/sqlite_api.cpp"}
Message: near "s": syntax error

 

Macbook 2:

Additional info:

------------------------
Error code: 1071
Module: 11
LineInfo: 0x7761D36A3D13FFE8
Fields: {"$func":"BuildErrorMessage","$line":"44","$module":"i_demon_macia64_25760","$file":"/private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/error_beautification.cpp"}
Message: The backup failed. Ensure that destination 'atis:///ob?' is accessible.
------------------------
Error code: 1071
Module: 11
LineInfo: 0x05D5406763C32A7C
Fields: {"$line":"582","Path":"atis:///ob?","$file":"/private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/operations/utils.cpp","$func":"MakeDestinationUnavailableError","$module":"i_demon_macia64_25760","StrId":""}
Message: Destination is unavailable.
------------------------
Error code: 21
Module: 534
LineInfo: 0xA340FFD341633AA0
Fields: {"$func":"Commit","$line":"353","$module":"isk_backup_macia64_650","$file":"c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/da_api/backup.cpp"}
Message: A backup error.
------------------------
Error code: 5005
Module: 667
LineInfo: 0x8BA4FA0BAC28C138
Fields: {"$line":"1563","function":"file_backup_run","$file":"c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/resizer/archive3/backup_partition.cpp","$func":"operator()","path":"/JP Macbook Pro/archive.tibx","$module":"isk_backup_macia64_650"}
Message: Input/output error
------------------------
Error code: 18
Module: 667
LineInfo: 0x8BA4FA0BAC28C138
Fields: {"$line":"1563","function":"astor_file_append","$file":"c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/resizer/archive3/backup_partition.cpp","$func":"operator()","path":"astor://abgw-phx1-acs4.acronis.com:44445/1437303193/JP Macbook Pro/archive.tibx","$module":"isk_backup_macia64_650"}

 

Macbook 3:

 

Additional info:

------------------------
Error code: 1071
Module: 11
LineInfo: 0x7761D36A3D13FFE8
Fields: {"$func":"BuildErrorMessage","$line":"44","$module":"i_demon_macia64_25760","$file":"/private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/error_beautification.cpp"}
Message: The backup failed. Ensure that destination 'atis:///ob?' is accessible.
------------------------
Error code: 1071
Module: 11
LineInfo: 0x05D5406763C32A7C
Fields: {"$line":"582","Path":"atis:///ob?","$file":"/private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/operations/utils.cpp","$func":"MakeDestinationUnavailableError","$module":"i_demon_macia64_25760","StrId":""}
Message: Destination is unavailable.
------------------------
Error code: 21
Module: 534
LineInfo: 0xA340FFD341633AA0
Fields: {"$func":"Commit","$line":"353","$module":"isk_backup_macia64_650","$file":"c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/da_api/backup.cpp"}
Message: A backup error.
------------------------
Error code: 5005
Module: 667
LineInfo: 0x8BA4FA0BAC28C138
Fields: {"$line":"1563","function":"file_backup_run","$file":"c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/resizer/archive3/backup_partition.cpp","$func":"operator()","path":"/APPLE SSD AP0512J/archive.tibx","$module":"isk_backup_macia64_650"}
Message: Input/output error
------------------------
Error code: 18
Module: 667
LineInfo: 0x8BA4FA0BAC28C138
Fields: {"$line":"1563","function":"astor_file_append","$file":"c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/resizer/archive3/backup_partition.cpp","$func":"operator()","path":"astor://abgw-phx1-acs4.acronis.com:44445/1437303193/APPLE SSD AP0512J/archive.tibx","$module":"isk_backup_macia64_650"}

 

Now I need some answers.  Acronis claims this is the best solution to backups but a fresh install on 3 macbooks says otherwise.  I know I am not the first one to come across these problems and yet there is no answers for the error codes.   

I hope tech support sees this and can give me answers. I need to get these machines backed up and if acronis can't handle it, I need my money back. 

mer 24/06/2020 - 15:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 111
Commentaires: 29781
mvp

Kimball, welcome to these public User Forums.

Have you opened a Support ticket direct with Acronis for this issue, if not then please do so as these forums are not a route for obtaining Acronis technical support.
See How to get support?  for details of how to open a Support ticket.

Please note that the majority of users in this forum, including the MVP's are Windows users with no experience of using ATI for Mac, so you could try raising a topic in the dedicated Acronis True Image for Mac Forum where other Mac users could chip in with comments.

jeu 25/06/2020 - 10:33
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