Problems with Acronis 2020 on Mac

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Contributions: 7
Commentaires: 24

I'm using Acronis 2020 (v 24.6.25760) on a 2020 MacBook Pro running Catalina v10.15.5. I'm having three persistent problems. Any help on either of these would be greatly appreciated. For what it's worth, I'm also running Acronis 2020 on a Windows box and it's run great for ages, and I've recovered single files using it.

1) First, and most serious, when I try to recover a single file from a full-disk backup on the Mac, I get a "file does not exist" error and the recovery fails. Here's the log:

2020-06-27T14:21:31:665-07:00 4817653184 I00000000: -----
2020-06-27T14:21:31:665-07:00 4817653184 I00000000: ATI Demon started. Version: 24.6.1.25760.
2020-06-27T14:21:31:670-07:00 4817653184 I013C0006: 8AED37EF-5664-47AA-BC24-8255CEF79AD1
2020-06-27T14:21:31:679-07:00 4817653184 I00640002: Operation MacBook Pro.tibx started manually.
2020-06-27T14:21:31:680-07:00 4817653184 I00640000: Operation description: MacBook Pro.tibx.
2020-06-27T14:21:31:709-07:00 4817653184 I013C0000: Operation: Recovery
2020-06-27T14:21:31:711-07:00 4817653184 I0064000B: Priority changed to Low.
2020-06-27T14:21:31:725-07:00 4817653184 I00000000: Found mounted share: smb://synologynas._smb._tcp.local/NAS_TM/Acronis Mac BU/MacBook Pro.tibx => /Volumes/NAS_TM/Acronis Mac BU/MacBook Pro.tibx
2020-06-27T14:21:31:731-07:00 4817653184 E00000000: Error 0x40011: The specified file does not exist.
| line: 0x22b5b1228334580d
| file: /private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/operations/archive3/restore_operation.cpp:374
| function: PrepareFileParams
| line: 0x22b5b1228334580d, /private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/operations/archive3/restore_operation.cpp:374, PrepareFileParams
| $module: ti_demon_macia64_25760
2020-06-27T14:21:31:732-07:00 4817653184 E00040011: Error 0x40011: The specified file does not exist.
| trace level: error
| line: 0x22b5b1228334580d
| file: /private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/operations/archive3/restore_operation.cpp:374
| function: PrepareFileParams
| line: 0x22b5b1228334580d, /private/bs_hudson/workspace/master/125/product/products/imager/archive/impl/operations/archive3/restore_operation.cpp:374, PrepareFileParams
| $module: ti_demon_macia64_25760
2020-06-27T14:21:32:747-07:00 4817653184 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: /private/bs_hudson/workspace/master/125/product/products/imager/demon/main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, /private/bs_hudson/workspace/master/125/product/products/imager/demon/main.cpp:738, main
| $module: ti_demon_macia64_25760

 

2) Second problem, also serious but not quite as bad as the above... about 4 times out of 5 that a backup runs it fails. I can't figure out why. There isn't really an error message, and clicking on the "more detail" link just brings up a page that says there isn't more info. Sometimes it will try again after 30 seconds, and usually fail again. Sometimes a reboot will allow it to succeed.

Here's a representative log:

2020-06-27T13:24:23:345-07:00 4445826496 I00000000: -----
2020-06-27T13:24:23:345-07:00 4445826496 I00000000: ATI Demon started. Version: 24.6.1.25760.
2020-06-27T13:24:23:351-07:00 4445826496 I013C0006: 684C456C-D55A-4EBD-BC9F-686F88EEE7B3
2020-06-27T13:24:23:357-07:00 4445826496 I00640002: Operation MacBook Pro started by schedule.
2020-06-27T13:24:23:384-07:00 4445826496 I013C0000: Operation: Backup
2020-06-27T13:24:23:387-07:00 4445826496 I0064000B: Priority changed to Low.
2020-06-27T13:24:23:399-07:00 4445826496 I00000000: Found mounted share: smb://synologynas._smb._tcp.local/NAS_TM/Acronis Mac BU/MacBook Pro.tibx => /Volumes/NAS_TM/Acronis Mac BU/MacBook Pro.tibx
2020-06-27T13:31:44:531-07:00 4445826496 E00040019: Error 0x40019: Error occurred while backing up.
| trace level: error
| line: 0xaa33a143c434a5f5
| file: /private/bs_hudson/workspace/master/125/product/home/backup_worker/impl/backup_worker.cpp:167
| function: ReturnCodeToError
| line: 0xaa33a143c434a5f5, /private/bs_hudson/workspace/master/125/product/home/backup_worker/impl/backup_worker.cpp:167, ReturnCodeToError
| Archive3Code: 0x138d
| Name: 
| $module: ti_demon_macia64_25760
2020-06-27T13:31:45:510-07:00 4445826496 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: /private/bs_hudson/workspace/master/125/product/products/imager/demon/main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, /private/bs_hudson/workspace/master/125/product/products/imager/demon/main.cpp:738, main
| $module: ti_demon_macia64_25760

 

3) I have the backup scheduled to start at 1:00 AM every morning, and it doesn't. Ever. I have power nap enabled both in the Acronis preferences and the Mac Energy Saver preferences. 

sam 27/06/2020 - 21:30
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Contributions: 111
Commentaires: 29781
mvp

Sorry but you may need to either raise this topic in the dedicated Acronis True Image for Mac Forum where you will find other Mac users, or else open a Support ticket direct with Acronis for help.  This forum is primarily visited by Windows users, including the MVP's, who have no direct experience of using the Mac version of ATI.

One common factor for your logs is that both issue arise when dealing with your Synology NAS as the location for your backup image files.  Have you tried using a local / external drive to do the same operations to eliminate the NAS share as being a factor?

lun 29/06/2020 - 12:45
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.