Cannot deinstall Acronis True Image Home

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About 6 months ago I've installed a trial version of new version of True Image Home to see if there any sense to pay for upgrade my registered Acronis True Image 10 Home license (I have 4 Acronis products reigstered since 2003 year). I haven't been using it for all this time and today I decided to remove it from my computer. I went to Control Panel and clicked to remove the software. It asked me the permission to run with administrator privileges and I authorized that. Then it showed "Gathering required information", then showed "Time left" with seconds counting down to 0. When the progress bar reaches its right side, it's roll back to the left side and installation process finishes without any error message. The software is not removed and I've no idea how I can get it removed. Now I cannot even determine the version of the software because it requires a license key to start. The only version shown in the Control Panel is 13.0.7046. And I'm running Windows 7 Ultimate x86 edition.

I cannot contact Acronis Support Team directly because their site says it cannot find my registration information for trial version of True Image. Although all my 4 products are registered on their site and I'm logged in on the site.

Does somebody have any idea how to remove this software?

Thanks in advance.

--
Alex.

jeu 13/01/2011 - 09:55
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Theere is a removal prog that ATI makes available

http://kb.acronis.com/content/14871

Otherwise you can manually scrub the dirs under the programs directories and the registry - You should be able to find posts about that if you search the forums.

Btw, if you had been using another version of ATI previously, why not restore the image to a time prior to the update? If youhave data files created since then, you could back those up first and then restore those after restroring the disk image.

jeu 13/01/2011 - 12:49
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Thank you very much for pointing me to that cleanup utility. With it I've successfully removed ATI from my computer.

lun 17/01/2011 - 13:30