File Restoration Issue, Event code: 0x00090013

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I made a backup of a laptop hard drive in prep for cleaning a boot virus. The backup was made using a WIM image created by our installation of Acronis B&R 10 Server. The backup was done across the network to a NAS. The laptop was wiped and windows reinstalled

When I went to recover files from the backup I received an error stating "The Selected Archive is corrupted or does not contain backups." I then tried to mount the image using another laptop to see if I could just pull out the files I needed. I was able to select the file on our NAS, but when I went into the backup selection window to pick the drive to mount, it was empty save for the words ""There are no items to show in this view."

I then tried to simply explore the file. When I browsed to the backup on our NAS, I was able to open it and see the C and E drives. However, when I then click on either of them, where there should be a 40+ gb of files, there is nothing.

I then tried running a validation on the archive file itself and received the following message in the log of the task "Backup archive 'laptopbkp' does not contain data for validation." I tried right clicking on the file itself after browsing to it through windows explorer and then selecting Validate Backup Archive. I promptly receive an error with Event code: 0x00A10007. Going to the KB article listed, it says that I need to run a validation on the entire vault. When I do that I immediately get Event code: 0x00090013. This error code doesn't have a KB article associated with it and, surprisingly enough, returned no hits on the Acronis website or Google.

The file I am trying to restore from lists on our NAS as 44.5 GB. But I am unable to restore the information contained in that file with any method I know of and I am stuck with an Event Code that returns no search items on either the Acronis website or Google.

Is there any hope of retrieving the data in this backup or am I out of luck?

mar 08/02/2011 - 18:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Kent!

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will be glad to help you.

It really looks like the vault or backup metadata got corrupted. Unfortunately due to the lack of sufficient diagnostic information it's hard to identify the exact cause of the problem, and the situation requires investigation. Could you please gather Acronis Info, submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mar 08/02/2011 - 20:40