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how to backup acronis true image

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hello, I am acronis true image gives an error, I can't recover
I am an Acronis True Image 2021 user. I took and uploaded images many times and it worked for me. But somehow he split my latest image into 3 separate ".tib" parts and took his image. I can't restore the existing one. Error. In other words, the file name is "X" and at the end of the backup, it is divided into 3 parts as X_1.tib, X_2.tib and X_3.tib. I need your help. Kind regards.

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Can you tell which Acronis true image  version you're using? 

And what Storage capacity you have? 

Local and Cloud storage. 

Did you check log files to find out?