Upgrade to V15 Update3 with perpetual licenses --> really a disaster

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Hi Sven,

Yes problems are still present and I think they are unrelated to any specific release but in fact to the way the licenses are currently registered in Acronis' Cloud database. Until they acknowledge that and fix it, they can come up with no matter how many builds that the problem will persist.

My advise to anyone is to not update their working V15.0.xxxxx until this critical problem is verified to be completly solved. Also, I would recommed V12.5 users who only need a back up solution to stay off V15 at all. 

Cheers

Javier

mer 08/12/2021 - 08:13
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Hey Javier,

well yesterday I was told, that the next build should fix it ;-)

Wait and see.....

My plan is to make a snapshot of the VM that holds the AMS, try to upgrade to V15 and if anything fails roll back to the snapshotted status.

I thinks this will be the way I will do upgrade in the future as even the most simple way - parallel installation - is simply not supported and seems to be miles out of scope.
It would be that easy if it would be possible to have 2 main versions in parallel and then migrate the machines step by step from one system to the other.

And believe me: I am now for more than 30 years in IT (my first "computer" had I a total RAM of 1kB (yes...1024Bytes) and I have a "tiny" knowledge of programming.....and so I can judge that - if it would be demanded - it would be possible.

 

S.
 

 

jeu 09/12/2021 - 07:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Sven,

For some reason I have the suspicion by "next build" they actually mean 28503 which fixes nothing in my case.

As to updating to V15 from V12.5 I'd recommend, unless you have a very strong reason to do it, to stay in 12.5 for as long as you possibly can. I have regreted upgrading since day1, I only need backup funtionality V15 had given us quite a few headaches (12.5 too but that is another story).

If after the above your are still set on moving to the newer version, I'd suggest to wait until there is a release/build people don't post about in these forums in at least 3 months. That could be an indicator they have finally fixed the most serious bugs.

Cheers.

PS. I have been in IT for >30 years and indeed I did have a ZX81 I replaced with a 48KB Spectrum ZX ;)

 

 

jeu 09/12/2021 - 15:09
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Hey Javier

For some reason I have the suspicion by "next build" they actually mean 28503 which fixes nothing in my case.

No, I was told that there should arrive an additional build/hotfix within the next few days.

 

As to updating to V15 from V12.5 I'd recommend, unless you have a very strong reason to do it, to stay in 12.5 for as long as you possibly can. I have regreted upgrading since day1, I only need backup funtionality V15 had given us quite a few headaches (12.5 too but that is another story).

If after the above your are still set on moving to the newer version, I'd suggest to wait until there is a release/build people don't post about in these forums in at least 3 months. That could be an indicator they have finally fixed the most serious bugs.

The strong reason is, that I have an agreement with my customer.
The agreement states, that basically I can decide the time, when a version upgrade is done.

But (and that is the important point) the agreement states also, that an upgrade must be done latest 9 months before extended support ends.
And for V12.5 this is 2022-09-09. So I have time until 2022-01-09 to do the upgrade.

I hope that the current problems will convince my customer to wait a bit longer...we will see.

 

PS. I have been in IT for >30 years and indeed I did have a ZX81 I replaced with a 48KB Spectrum ZX ;)

That was also the monster I had ;-) But then switched to Commodore C64 ,-)

 

S.

 

jeu 09/12/2021 - 15:32
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
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Hi Sven & Javier :

the build 15.0.27009 is latest build which does not suffer from the licensing problems of the following versions.

however it is really scandalous that from November 4th to today they have not remedied these problems that remain both in the virtual hosts and in the servers edition.

luckily I kept a copy of 27009 and yesterday I helped a colleague to install it in place of the 28503...

ven 10/12/2021 - 10:19
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I also have a copy of the 27009 install and I will be reverting to it if I don't get a solution within 3 days.

If it is not possible to install 27009 directly over 28503 then I will uninstall and reinstall and the will be our last update before replacing this product with something that works as intended.

I cannot go on with an unprotected infrastructure and play guinea pig for the developers any longer. Acronis really needs to reevaluate their internal testing processes and methods.

 

 

ven 10/12/2021 - 12:28
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Hi Javier, unfortunately it is not possible to install the 27009 on the 28503 centos it is different. you have to do the clean installation and do all the new configurations .

lun 13/12/2021 - 09:26
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GIANLUCA FIUZZI wrote:

Hi Javier, unfortunately it is not possible to install the 27009 on the 28503 centos it is different. you have to do the clean installation and do all the new configurations .

I have Windows no CentOS but it is the same, need to uninstall and then reinstall. I will do it tomorrow because we cannot go on unprotected any longer and Acronis refuses to give an ETA for the solution nor consider the problem might be in its Cloud platform and not in the software. With their current problem solving track we could be facing several months until the find the way to fix this.

If I am forced to reconfigure all settings after uninstalling then it will be the last time I install ANY Acronis software ever again. I have had a fair share of trouble with all versions since we deployed 11.7 but never have had the software rendered unusable by a policy change that brings no benefit to on premise users who don't want to go Cloud.

 

 

lun 13/12/2021 - 14:00
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I have just received an update to my support case. Just as I have been saying from day 1, the problem lies in the Acronis Cloud platform and not in the software we install on our servers. I wish they had listened to me a saved us almost 2 weeks of downtime or serious problems. I', told developers are now working on a fix to the way the cloud's database identifies users licenses and it has been assigned top priority. Hopefully this nightmare will be over soon...ish (don't hold your breath just in case).

 

UPDATE EDIT:

The problem has been fixed for me by a support engineer. Don't know if they are doing the same for others or if they are going to publish a KB article with the workaround.

 

 

mar 14/12/2021 - 10:01
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The inconvenient reviews annoy me since they closed the account partner that was active until this last post! It ends in ridicule ... but no problem I stop using your products to NOT resent it. Bye

mar 21/12/2021 - 15:12
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GIANLUCA FIUZZI wrote:

The inconvenient reviews annoy me since they closed the account partner that was active until this last post! It ends in ridicule ... but no problem I stop using your products to NOT resent it. Bye

Dear GIANLUCA FIUZZI,

I'm really sorry to know that you've encountered issues with our software and service. Please let me know, if you need any assistance with your support tickets (send me the ticket ID in a personal message - click on Send  message near in my profile - and I'll make sure the ticket is handled with the increased priority).

ven 24/12/2021 - 08:55
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