File I/O error writing to NAS with True Image 2010

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 4
Commentaires: 4

PC: Running Windows 7, Ultimate, 64bit.
NAS: Agestar NCB3AS Fat32.
Acronis: True Image 2010 with latest build
Problem: File I/O error

I am having ongoing difficulties writing to the NAS. I never had problems when under XP Pro in an older computer.
I have decreased the write speed to 20%,
Decreased the network speed to 20%
Changed the file size to 700MB.

All without success. I have also tried turning off Windows Firewall with no difference.

When I go and select the Target for the backup it doesn't matter if I use the mapped drive, UNC path or IP address, it still returns File I/O error.

When I select the target on the NAS for the backup, the existing files all show in the panel, so it is reading to the NAS ok.

I have spent many, many hours trying to sort this out - all to no avail.

HELP!

Regards
Muzz

dim 06/03/2011 - 03:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 3268

Hello zzzmuzz,

Thank you for finding time to open a support request regarding this problem. I understand your concern, and will be glad to assist you.

There can be several issue, so in order to solve it, we need to localize the reason. But before we proceed with obtaining the diagnostic information, please make sure that the folders you're saving the backup to has the full access control for everyone (Right Click on the folder -> Permissions -> Security. There should be set Everyone - Full control. In case it's not, please click on Edit, add Everyone group and allow Full control).

Should the issue remain, please gather:

  1. Acronis report
  2. *zip of the following folders from the problem PC:
    C:\Documents and Settings\All Users\Application Data\Acronis\TrueImage\Logs
    C:\Documents and Settings\All Users\Application Data\Acronis\TrueImage\Scripts
  3. Windows System Information
  4. Event logs (Start -> Run -> eventvwr.msc)
  5. Screenshot of Windows Disk Management

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

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lun 07/03/2011 - 15:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 4
Commentaires: 4

Thanks for your reply. I cannot change permissions for the folder on the NAS. It is FAT 32, but I was previously able to edit permissions ok. I wonder if it is a security setting is Windows 7 that is stopping it? However I am logged in as administrator and have opened all the security settings I can think of.
I have just discovered now that I cannot write even a small text file to the disk where previously I could save to the NAS without problems. As noted above though, I can read to the NAS ok.

mar 08/03/2011 - 07:46