Serial Number is already registered - no response from support
I have opened a ticket and been hung up on twice by the automated phone support system.
I have purchased renewals for 2 licences for vmware hosts and when I try to add they keys I get a "Serial Number already registered" message for both keys.
Is there someone who knows how to deal with this?
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Hello Jay,
I see that your recent support ticket has been already closed. Please let me know if there are any open questions or concerns.
When adding a new subscription license key to the ones already registered in the account, you will be offered a choice:
- to increase quotas, or
- to renew the current subscription
After choosing "Increase" or "Renew" quota, you will see the preview of how quota / expiration date will be re-calculated. Changes will be applied after clicking on Register button.
Please note that after registering the subscription in the Account, to apply the changes in on-premises console, you need to click Sync button (Login to account is required).
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