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Is my drive toast?

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I got the Crucial MX500 1TB 3D NAND SATA 2.5 Inch Internal SSD from Amazon. The idea was to clone my 300GB laptop HDD boot drive (I have 13GB free) to the Crucial SSD and then replace the HDD with the SSD. I used Acronis True Image for Crucial in an attempt to clone it. Before it got to the steps it said something about bad sectors and I said to ignore it. It said that for a few and I said ignore all, and then it went to the steps.

When it got to step 4, where it said " 4 of 6 copying and merging partitions", I waited an hour and a half before hitting cancel, since it never gave me an ETA during that period. It simply never populated so I wasn't sure if something had gone wrong.

Now when I hook up my Crucial MX500 1TB SSD to my computer via my USB to SSD cable, the computer doesn't detect the SSD at all. I've tried all the ports (my  laptop has two USB 2.0 and two USB 3.0), no detetection.

So is my SSD gone with no hope of recovery?

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Welcome to these public User Forums.

Your Crucial MX500 1TB SSD should still be fine but is probably being see as a 'raw' unformatted / unallocated drive.

I would suggest launching the Acronis for Crucial application and clicking on Tools then on 'Add New Disk' to see if that will show the SSD.  Assuming that it does, then you should Prepare the SSD ready to be used in your laptop.

The choice when preparing a new disk is either MBR (for Legacy boot) or UEFI for newer computers.  If you are unsure as to which your laptop uses, then run the 'msinfo32' command in Windows and look at the BIOS mode setting shown in the right side panel.  If this does not show UEFI then you have a MBR / Legacy system.

Some further comments:

If you only have 13GB free space on the 300GB HDD then I would suggest seeing if you can clean up some more space before trying to migrate it to the SSD.  You are running the Clone operation from that drive and that isn't enough space to be efficient.

Next, if you are seeing lots of bad sectors on the HDD, then you should try to make a Disk Backup to an external storage drive as a safeguard against the Clone not working, plus also use the Tools > Rescue Media Builder option to create bootable rescue media that you could use to boot your laptop from. 

The Backup process is more resilient that using Cloning when there are bad sectors, and a Backup can be used with rescue media to restore to the new SSD without using Cloning.

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 65539: Acronis True Image 2021: How to restore your computer with WinPE-based or WinRE-based media

The above KB documents are written for the full versions of Acronis not the OEM versions such as that from Crucial but should cover the pertinent points needed here.

Hi, thanks for answering. I actually went ahead and got a Samsung 1TB SSD, 870 Evo. I used Samsung's cloning software to clone my 300GB HDD boot drive to the Samsung SSD, and it went fine, no hiccups whatsoever. I'm actually now responding on the laptop with the new Samsung 1TB boot drive.

So that leaves what to do with the Crucial 1TB MX500. I'd like to now use it instead as simply a data drive (I have a DVD to SSD cage that just arrived today), but the same issue remains that the Crucial MX500 doesn't show up when I plug it in via the USB to SSD cable. And I know its not the cable itself cause its the same cable I used to clone the old HDD drive to the Samsung SSD, and the same cable I then used to plug the old HDD into and then wipe it. Also when I use it to hook up an old Kingston SSD (120GB, that I bought for a Raspberry Pi 3), that shows up, too.

I'm scared this is leaning toward the Crucial SSD itself being bad. But before I return it I'd just like to make sure. I thought maybe it was a driver issue, but there doesn't seem to be a driver for my revision (mine ends in 46, the drivers go up to 45). I thought maybe get 45 anyway, its a .bin file, no idea where to put it. If an  Acronis product can help me, I'm not sure which one to get.

 

I saw a similar issue recently with a Crucial 500GB SSD and fixed it using MiniTool Partition Wizard to prepare the drive again.  I normally use a StarTech SATA to USB 3.1 USB cable adapter for these 2.5" laptop drives.

You can also download a copy of the Crucial Storage Executive software which will tell you if the drive needs any updated firmware - my 500GB SSD got updated but two other Crucial SSD's said they already had the latest firmware (an older 480GB and new 2TB SSD).

Thanks again for responding. I tried both programs as per your suggestion, but there's nothing I can do if the SSD doesn't show up. Both programs detected my Samsung 1TB SSD just fine. So I think the MX500 SSD is in fact toast and I'll be returning it tomorrow.

Thanks for trying to help. I'll probably just stick with Crucial memory from now.