Simple or full backup fail on server 2008 R2 SP1
Hello,
I'm getting error, when i try to run a simple backup or a scheduled full backup on windows server 2008 R2 with SP1. I use Acronis Backup & Recovery 10 Server for Windows - Agent 10.0.13544. Also i noticed, if i change Volume shadowcopy service from Create snapshots using VSS to Create snapshots without using VSS, backup is done without problem. I gotta say, couple weeks ago everything was working just fine. Here is the log from the server.
Thanks in advance
Pete
-------------------------------------------------------------------
Type: Error
Date and time: 31.5.2011 16:20:03
Backup plan: full_C
Task: Simple backup
Code: 11 863 304(0xB50508)
Module: 181
Owner:
Message:
Task 'Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e0e
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xDF81DA2C74EC5083
Failed to unlock the volume snapshot.
Error code: 0x10C443
Tag: 0x14181C22EF45AFA6
Unknown status.
Error code: 0x9
code = 2 147 942 421 (0x80070015)
Tag: 0x2AACB7B2AB852AC
The device is not ready
Error code: 0xFFF0
code = 2 147 942 421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec5083
Fields:
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 14181c22ef45afa6
Fields:
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147942421
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00DA0002+0x000101F6+0x00070021+0x0010C443+0x00000009+0x80070015+0x0000FFF0+0x80070015
Hello Yana,
for your information solution from KB article helped me out.
(!) With the native Microsoft VSS enabled as described below, the Acronis SnapAPI driver does not take any part in the backup process. The snapshot is done by the Microsoft VSS. All issues with the backup, if any, are a part of the Microsoft VSS implementation.
Open Windows Registry Editor (Start-Run, type in regedit);
Navigate to the following registry key (if it is not present, create it):
Windows 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\DiskManager
Windows 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\BackupAndRecovery\Settings\DiskManager
Under the \DiskManager\ key create a new DWORD value with the UseNativeVssProvider name (note the CamelCase). Set the value of the created UseNativeVssProvider entry to "1":
Restart Acronis Managed Machine Service:
Hit Start-Run and type in services.msc;
Right click on Acronis Managed Machine Service and select Restart.
Run Acronis Backup & Recovery 10 Management Console and create a new backup task with the VSS option enabled:
(!) It is necessary to create a new backup task to apply the option properly.
As the result, the native Microsoft VSS snapshot creation will be forced and used during the backup process. Thus, if Microsoft VSS itself is functioning properly on the server, then the backup task will run properly.
Thank you