ATI 2011 build 6597 - bootable rescue media builder - displaying wrong build number 5519

Hello Philipp,

Thank you for bringing this up, I will do my best to assist you.

To eliminate the possibility of failed components update, do you think you could run the installation package one more time, select repair installation and check if this issue re-occurs?

Please let me know if you have additional questions.

Thank you.

this is my installation history on win xp sp3 (32 bit):

• i installed from original product CD-ROM 14.0.5105
• during install time it already said: there's a newer version available - so i opted that option and got build 5519
• one week back i got another notification during runtime (automatic online update): so applied the update for build 6574

when i now go to the windows control panel ARP (add/remove programs) it's listing the following products:

• Acronis Disk Director 11 Home (11.0.2121)
• Acronis True Image Home 2011 (14.0.6574)
• Plus Pack für Acronis True Image Home 2011 (14.0.6574)

however, none of the three entries does have any options to "repair". usually such entries do either have an option to directly invoke the "repair" or you can invoke a "modify" and in the next dialog you can select the "repair". but my acronis products don't have such an option.

so i'm a bit confused regarding your recent request: which "installation package" should i run one more time? the one from the original CD-ROM?

and actually i don't think a "repair" would change anything. windows' ARP is showing the correct version information.
and the bootable rescue media build does put the 6574 build on the CD (verified by booting from the generated CD and check the version info).
i still think it's just a minor bug by the media builder to display the wrong version number - where does it pull the number from?

thanks, philipp

Philip.

I think Anton was referring to the True Image installer. If you run the installer again, you should have the option to;

1. Modify
2. Repair
3. Uninstall

Select repair.

Philiip,
The 3 options will not appear until you actually click on the install button of the 6574 upgrade.

thanks for your comments so far.
but why should i run some "repair" actions on my end?

please have a look at my installation/update history.
insert original CD => update 14.0.5519 => update 14.0.6574

this sure looks like a bug in the acronis product that needs to be fixed by acronis development.

cheers, philipp

philippg wrote:

Running repair operations at my end won't affect your installation one iota, so the only way to perhaps change anything on your system would be to run a repair installation at your end.

The reason it was suggested that you should try running a repair at your end, would be in case the media builder hadn't correctly updated itself over the old build.

As you've probably spotted there is now the new build released yesterday , which might solve all your problems.

still the same after applying update to build 14.0.6597

so i have adjusted the thread's title accordingly.

i think this is a plain and simple question to the acronis developers:
where does the media builder pull the version information to be displayed from?

once they have identified the source location they can easily check why it's not updated when following my installation path / update path.

and then they'll fix it, hopefully.

Cho mình hỏi chút nhé. Build 6597 đã là bản chính thức chưa hay mới chỉ là bản thử nghiệm vậy?

(I asked for a little light. Build 6597 is the official did not or only a beta so?)

Build 6597 is the latest official build.

(Thế cho mình hỏi là sao tài liệu của nó lại có chữ Update 1?? Nghĩa là sao?)
So I asked for a copy of the document it has the word Update 1? Why Mean?
http://farm3.anhso.net/upload/20101212/13/o/anhso-13607_Capture.jpg

(Sorry but I need urgent information)

I have answered you in your other post Tien.

the previous 4 postings (triggered by tien van) are completely unrelated to this discussion thread. is there any way a forum administrator can "delete" them?

anyhow, my previous question is still valid:

i think this is a plain and simple question to the acronis developers: where does the media builder pull the version information to be displayed from?
once they have identified the source location they can easily check why it's not updated when following my installation path / update path.
and then they'll fix it, hopefully.

Philip,

Have you tried the latest build to see if your problem is fixed?

Hello Philipp & all

this minor bug seems to be still there in ATIH 2011:

Starting the "Booting Rescue Media Builder" from ATIH2011 extra and tools, the shown version is
14.0.5519 (see ATIH2011-mediabuilder-show-wrong-version_24032011_201444.jpg)

But trusting the "?/about" during testing the rescue CD the version is 14.0 build 6696, the current version.

The update history was:

build 5519 --> build 6597 (download of new version via HTTP from www.acronis.de)
build 6597 --> build 6696 (ATIH2011 Main window: Help --> Check for updates)

With some help from MS Sysinternals ProcMon I found out that "TrueImageTools.exe -mediabuilder" is calling to read the content
of C:\Program Files\Common Files\Acronis\TrueImageHome\media_merged_full.config via a registry hook:

317 20:26:44,9967086 TrueImageTools.exe 5684 RegQueryValue HKLM\SOFTWARE\Acronis\MediaBuilder\Products\TrueImageFullMergedMedia BUFFER OVERFLOW Length: 144 "C:\Program Files\Acronis\TrueImageHome\TrueImageTools.exe" --media_builder

Inside media_merged_full.config I found:
14.0.5519
--> First version installed

All other *.config files show the correct version, e.g media_merged_rescuecd.config:
14.0.6696
--> Last actual version

My Request @ATIH 2011 dev department:
~~~~~~~~~~~~~~~~~~~~~~~~~~

IMHO the (automatic) update process should also replace

media_merged_full.config

or am I wrong?

Could you please check the code running after pressing "Check for
updates", if a new version of ATIH2011 is found and installed?

If you need additional information to check, whether it is a
reproducable update bug or is dedicated to the installation und
update history on only one MS Vista notebook, please let me know.

Yes I know: Deinstall and reinstall ATIH2011 will probaly fix this
for the moment, but if it is an general issue, this could happen
again.

Best Regards

Jens

Additional information to the ProcMon output:

Regarding to the postings of jimwillsher the "BUFFER OVERFLOW" is better descriebed with "MORE_DATA_AVAILABLE":
---------------------------------------------------------------------------------------------------------------------------------------
[...]
>http://blogs.technet.com/b/markrussinovich/archive/2005/06/04/buffer-ov…

>I quote:

>-{ Quote: "
>When I saw the double-buffer overflows in the Regmon trace I thought it was evidence of poorly-written code, but my investigation
> showed that the pattern will be present in an application that reads Registry >values larger than 132 bytes in size. What I don’t know is
> why the Windows API developers picked 132-bytes as the magical buffer size they expected would hold most Registry data.
>" }-
>[...] It clearly says that a REG QUERY call to to a registry key, where that registry key contains > 132 bytes,
> will return this BUFFER_OVERFLOW message.

>As Mark Russinovich sasys, it was a bad choice of message wording. Returning "MORE_DATA_AVAILABLE" would be better.

>So this is NOT a buffer overflow error. [...]
---------------------------------------------------------------------------------------------------------------------------------------
Source: http://www.wilderssecurity.com/archive/index.php/t-285988.html

cool stuff, jens!

in reply #7 i had stated:

   i think this is a plain and simple question to the acronis developers:   where does the media builder pull the version information to be displayed from?      once they have identified the source location they can easily check why it's not   updated when following my installation path / update path.   and then they'll fix it, hopefully.

but nobody ever bothered to look into this simple question.

it seems you have identified the file "media_merged_full.config" as being the root cause. thanks, jens

i have just confirmed the findings by jens by running the following test:
i manually edited the version information in "media_merged_full.config" to some custom, fake build number.
and now the media builder is displaying my fake builder number.

to the acronis team:
it just takes 2 minutes to reproduce. we have already pointed you in the right direction.
please go ahead and fix it.

Hello Gentlemen,

Thank you for your concern. Jens, philippg, thank you for the research you've made.

I have forwarded this information to the developers, and it appears that the issue is documented in the tracking system. So as for now the development team is already aware of it and it will be fixed in one of the future updates according to it severity.

--

Best regards,

Ahmad Ibrahimov

Expert Engineer | Microsoft Certified Professional

Acronis Customer Central

still the same problem after applying the latest update of version 2011 to 14.0.6857

can we get this fixed, please?

Hello Philipp,

Thank you for your post. You are correct, it has not been fixed, unfortunately.

We now have a KB article which describes how to workaround this issue:

Acronis True Image Home 2011: Bootable Rescue Media Builder Shows Incorrect Build Number After Update

Thank you.

--

Best regards,

Ahmad Ibrahimov

Expert Team Manager | Forum Team Manager

Acronis Customer Central