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Unusable Install of ATIHPP2012 - How to Get Refund?

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I'm a yearly upgrader of ATIPP and have been using this software for many years. This year, however, I am unable to get ATIPP2012-5545 to run on my machine. I've detailed the problems in another thread. Link to my most recent post:

http://forum.acronis.com/forum/24120#comment-74693

After three long days of creating images, removing software, installing software, restoring images and starting over from the beginning, I'm exhausted and fed up. I've decided to shelve ATIPP2012 and wait for a more stable release. But I don't want to give up my 30 days of free support or my ability to return non-working software, so I'd like to return my purchase for now.

But ... I can't find any instructions on how to obtain a refund. Help please?

TIA

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OK, I just found this knowledge base article:

http://kb.acronis.com/content/21242