"previous version installed" error message when reinstalling

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The installation became corrupted so I ran the uninstall intending to reinstall it. I'm getting the error message below when I try reinstall the app. I have deleted any file folders and reg entries I could fine with no change in the results. Clearly there is still something hanging around. Can anyone lend a helping hand?

"The previous version of Acronis Backup & Recovery 10 is installed on your system. Please uninstall it before installation."

jeu 25/08/2011 - 19:12
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Hello Harvin,

Thank you for posting. I will do my best to help you.

It is possible there is a different language version installed on your machine or the installation became corrupted.

I would recommend to run ABR10 clean up utility and re-attempt the installation.

If it does not help please contact our Support team directly with this report.

Please let me know if you have additional questions.

Thank you.

mar 30/08/2011 - 10:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Anton,

I have run the clean up utility, checked the reg keys as indicated and tried rerunning the install. The reinstall still failed with the same error as before. How does the install check for a previous install of the application, reg key, file check?

Thank you...

mar 30/08/2011 - 13:21
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Hello Harvin!

Thank you for your comment, and for keeping us posted, I appreciate it, and I'm sorry for the issue remains.

Usually the installer checks the registry, however the unnecessary traces should've been removed by the Clean-Up Utility. The MSI log and Acronis Info utility from the problem machine might gives us more insight on the problem, could you please provide us with it? 

Thank you!

mar 30/08/2011 - 16:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Yana,

I have attached the Info Utility zip file. The installer does not give the option of saving the log file.

Thank you,

Fichier attaché Taille
75069-97054.zip 261.66 Ko
mar 30/08/2011 - 18:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for the info, Harvin!

I've checked it, and it didn't reveal any Acronis product traces. I would advise you to start the remote session with support (can be requested via chat), it would be faster to solve the issue this way. However if you're uncomfortable with contacting support, please send me via PM the copy of your registry. We will be able to check it with the development for the Acronis traces, clear it and send you back.

You can also obtain the MSI log by "oldschool" instructions: 

  1. Extract the component that fails to install

  2. Select the path for extracting the component and click Save

  3. Go to the Run prompt (Start -> Run);

  4. Issue the following command:

    5. msiexec /i msi-filepath /l*v log-filepath

    where msi-filepath is the full path (including the file name) to the file you extracted in steps 2-3 and log-filepath is the full path (also including the file name) to the log file you want to save the output to

    (!) The /i and /l*v parameters are separated with spaces from msiexec and msi-filepath

    For example, msiexec /i D:\AcronisFolder\AcronisTrueImage.msi /l*v c:\log-name.log

    (!) If there are spaces in the path, please put the path in quotation marks. E.g, msiexec /i "C:\Documents and Settings\User\Desktop\AcronisTrueImage.msi" /l*v c:\log-name.log

  5. Reproduce the problem and send us the log file created during the installation.

This should do the trick with the MSI log.

I'll be waiting for news from you.

Thank you!

mar 30/08/2011 - 21:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Well this was an interesting turn of events. I extracted the components. All of them installed without errors. So far the app appears to be running without any issues.

mer 31/08/2011 - 19:44