New Installation Questions
Just installed ATI 12 and have two questions:
!. My C Drive has 38.7 GB on it but the ATI backup is only 16.9 GB. Why is the other 21.8 GB not also backed up?
2. I go to my backup drive and try to open some of my programs and NONE of them will open the most common reason given is a .dll file missing and the suggestion is to reinstall the program. All these programs work just fine when activated from the C Drive. I suspect one of the things that didn't get backed up is the registry.
If this is the way ATI works, it ain't for me.
Anyone have any answers? Thank you.
C.B.
But Colin, the backup must be missing something as I described how none of my programs will open from the backup without some message about something missing, usually a .dll. I thought the backup was supposed to copy EVERYTHING on the disk so that you could operate from the backup if the main disk drive went bad. Do I understand incorrectly?
C.B.
Colin--Went back through all actions. At the backup settings window, the Source window shows "NTFS 9.4GB of 10GB used" when I clicked Backup. I hadn't noticed that that there is a drop down menu for that box. When I hit the drop down arrow, there is a selection there that shows the full C drive of 38.7gb. Aha I thought! I clicked on that and hit save at the bottom of the window. Then clicked backup and got exactly what I got before!!! Went back to the settings window and the window had returned to the former" 9.4gb of 10gb" entry. Tried several more times to get the full disk selection of 38.7gb to stay in the window and it will not. Very frustrating.
C.B.
Clarence,
Are you in fact launching the programs from within your archive? Or are you mounting the archive, then launching the programs from the mounted volume?
I'm not sure what your question is, Pat. I try to start the programs by clicking on the exe file (e.g. firefox.exe) on the backup drive. Since my last note to Colin, I have been able to get the full C drive to backup and some programs do open from the backup drive but some still do not.
C.B.
Clarence,
I think you might be trying to do something that TIH isn't designed to do.
Am I correct in that you've made a partition/disk image and then you've either via Acronsi Explorer or by mounting attempted to run programs from the image?
If so, this won't work as the running registry won't know where the programs are. If you want to be able to boot into an image and use it as an OS, then you need to convert the tib file to a VHD file, then add that file to the Acronis Startup manager which should then make the necessary entries in your disks BCD and then you'll be able to boot the image, and the programs that it contains.
Colin--What you are describing is exactly what I thought I would be able to do--boot from the backup and operate programs exactly as if it were the HDD. If that's not the case, then I'm not interested in Acronis. However, you mention a way to do it but you are way above my head with your details. If you could elaborate or point me to some instructions somewhere, I would appreciate it. I am 82 years old but not completely computer illiterate--just partly!(:
C.B.
Clarence,
You need to be running Vista or Windows 7 for this to work using this method.
With 2012 open, click on the Tools and Utilities tab, then scroll down to the bottom and look for Backup Conversion on the left side of the panel.
Select Acronis Backup conversion and follow the wizard. Note the resulting VHD file is likely to be larger than the tib file.
Once you have the VHD file (VHD stands for Virtual Hard Disk, and is a Microsoft file).
Next scroll up slightly in the Tools and Utility tab until you find Protectection Tools, and click on Boot Sequence Manager, follow the instructions.
Next time you boot, your PC the Windows menu will allow you to either boot into your PC or the VHD file.
Depending on why you want to run from an image, there might be some other options, but generally speaking, True Image is an imaging/backup program not a Virtual Machine.
Thank you very much, Colin. I appreciate your thorough response and all the help you have been.
C.B.
Well, Colin, I had hoped not to bother you again. However, following your previous instructions, I created a VMD file with no problem. Next step was go to "Boot Sequence Manager" and there is no such subheading under Protection Tools. So clicked on Acronis Startup Recovery Manager and clicked on statement "F11 on boot will start on recovery" because said click to activate. Got message that activated successfully.
Went to My Computer, clicked on the backup drive to open and WON'T OPEN! Message says "Windows can't open this file" so I'm stymied and stumped. What now. Incidentally, I'm using W7 64 bit Home Premium.
C.B.
Clarence,
You are definitely using TIH 2012?
That option is there on my copy, when I get home I'll post some screenshots.
I suggest de-activating the the ASRM - this is for people who use the Secure Zone to store their images, this is why you are now getting an error message because you don't have a secure zone set up with images in it.
The Boot Sequence Manager, just makes the necessary entries in Windows 7 BCD boot file.
I just downloaded the program yesterday and it says ATI 12. My last paragraph could be confusing. I click on the backup drive in My Computer and the backed up files are shown--both the old TIB file and the new VHD file. I click on the VHD file to open and that's when I get the message "Windows can't open file". The TIB file still opens normally. I deactivated ASRM but didn't change outcome so that's not what was causing the problem.
Only three options under Protection Tools--Rescue Media Builder, ASRM and Acronis Secure Zone. I can assure you there is NO Boot Sequence Manager. I looked all over elsewhere but to no avail.
C.B.
OK,
Windows doesn't open VHD files by itself, what you can do is 'attach' it to Windows Disk Manager which will then mount the VHD with a drive letter, it becomes a virtual drive, however all you'd be able to do is to look at your files not run them.
As I said it's about 4 hours before I get home and I'll post some screen shots of what I see with 2012.
Colin--I've wasted entirely too much of your valuable time and that perturbs me. Why don't we just call it quits and I will not try to do something that the program apparently was not designed to do. Acronis and I apparently have vastly differing views about what a backup should be and how you should be able to use it for us run of the mill computer folks. Thanks again for all the time you have spent with me. Please don't waste anymore. I have the trial version so the experience hasn't cost me anything but some time, and as a 82 year old retiree, I have plenty of that.(:
Best Regards,
C.B.
Clarence,
Here are the screenshots I said I'd provide. Once you've got this working, you will be able to use True Image as you intended, it's just not quite the use True Image was intended to perform.
Note: I couldn't actually attach an image as I don't have a converted image available at this moment. I discovered, that you can skip straight to attaching the TIB file as the wizard will detect it is a TIB file and will offer to convert it to VHD and then attach it.
I would be tickled to death to try that after all your effort, Colin, but as I said, I DON"T have Boot Sequence Manager listed under Protection Tools. Maybe the Free Trial Version doesn't have that feature?
C.B.
Clarence,
The rub is, that is from the trial version, BUT, as I had the beta on that machine previously, it is possibly that although uninstalled before installing the trial, it left something behind. I'll try it in a clean VM and see what result I get.
Have you tried running the installer again and selecting 'repair'?
Colin--Just ran Repair and still no Boot Sequence Manager.
C.B.
Clarence,
You are not going mad! :) . I've just installed the trial version in another W7 VM (Pro 64 bit) and that install doesn't have the BSM either.
I'm chasing it up with Acronis
Colin--Been nice meeting you but I'm sorry to waste so much of your time. I'm parting company with Acronis and going with another more simpler product that works for me. I should have read the Forums here before and I wouldn't have even tried Acronis in the first place. I'm going to Uninstall now and hoping I don't have any problems with that since I see others have had difficulty doing even that.
Best regards,
C.B.
P.S. Several hours later. Tried to uninstall using Control Panel Uninstall and wouldn't let me! Message was "You do not have sufficient access to uninstall Acronis TI. Please contact your System Administrator". I AM the System Administrator and no one else even uses this computer. I then downloaded the 2011 cleaner I saw mentioned in the forums even though mine was 2012. At least it partially worked. I then went to Program Files and found a folder with sub-folders that i just plain deleted. Then ran a trusted Register Cleaner since I had also seen in the forums that a mess is left there. It found 416 Acronis entries and I deleted them. Later, I'm going to look around and see if they left any other junk laying around.
Colin,
I have not read all the thread but if that is supposed to be on the standard 2012 TrueImage Home, it is NOT on my Windows Installed version but I have not checked the CD which I will do next.
Grover,
See my post in MVP.
Clarence,
All has now become clear thanks to a reminder from Mudcrab one of the other MVP's.
The reason your install and my W7 Pro install didn't have the Boot Sequence Manager option is because Only W7 Ultimate and Enterprise support booting from VHD, Home, Pro and the little known Light version do not.
So whilst TIH would technically allow you to do what you wanted, Microsoft in this instance won't!
One final great big THANKS, Colin. You really went out of your way on this one. I'm quite happy with the alternative I'm using and it's a lot easier to use.
C.B.