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Can not backup 16Gb to spanned DVD's

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I have three files that occupy a total of 16Gb, which just happen to be Acronis backup images. They reside in a single directory. When I select this directory, then select the DVD as the backup target, Acronis goes to work and creats a file which is 2Kb in size, then says that it has completed successfully. WOW - What amazing space compression techniques Acronis must have discovered to squeeze 16Gig into a 2Kb file. Obviously, something is terribly wrong with the 2011 version and unfortunatly, my support opportunity window has expired. Dear Acronis - Why have my support options expired, when your product is obviously broken?????

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John,
With 2011, if you create a file backup, *tib files are excluded by default. You can change this by clicking on the blue "add" exclusions.