ABR 10 deploying forever

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 9

Hi,

I have a problem with one workstation. It worked for a while then quit backing up. I tried to revoke the policy from the machine and reapply it but now it stays on "deploying" and doesn't do anything.
If i try to revoke, it revokes forever as well. and if i try again i get

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Error
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Failed to revoke the policy from the machine.
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Details
Code: 10,747,917(0xA4000D)
LineInfo: 0x98E4081E93D418C1;

Module: C:\Program Files\Acronis\AMS\ManagementServer.exe
Message: Failed to change state of the policy from 8 to 8.

---------------------------------------------------------------------

So i tried to remove the machine from AMS, clean the workstation with ABR-Cleanup, reboot and reinstall the agent with no success. This is getting pretty frustrating to say the least...

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jeu 29/09/2011 - 13:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Contributions: 159
Commentaires: 518

Hi Vivien

It might be best to contact Acronis support on this as it looks like others in the Acronis community have not been able to help on this one.

Hear is some details on how to contact Acronis support: http://kb.acronis.com/content/8153

P.S. In the past when I've seen deployment issues, removing the agent from AMS and re-adding it has fixed the issue, however you have already done this as well as a fresh install so I believe contacting support will be your best method for this one. Sorry I could not be of more help.

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Update:
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One thing I forgot to mention is please ensure you have the latest ABR10 build 13762
Here is a copy of the release notes for the latest ABR10 build 13762: http://www.acronis.com.au/my/products/changes.html?p=5399

Also ensure if you are running a virtual appliance or remote agents that they are also being updated..etc..etc..

mar 04/10/2011 - 23:16