backup plan does not end

Solved! The job pointed to a virtual appliance installed former and deleted later...... mistake of a beginner.

jp

Same again today.... yesterday it works properly. Today hang at 73%.... cant find a way to kill it nor why it happens----

How can I cancel a hanging job?

Regards
jp

I have probably the same problem. A backup-job stays in the activity-list as "requiring interaction". This job is there for a full month now and won't go away. The affected user already did lots of successful backups in the meantime - this job is definitely stale. But can't be deleted.

I put this away as a cosmetic bug I can live with for now.

Today it hangs at 0% without any comment..... pooh..... buggy software. Didnt expect that.

This morning still the same: New job started hanging at 0%.
Maybe theres an error in the backup definition.
But how to stop it when the job cant get killed by "stop".....

I have similar problems. This software has an AMAZING amount of bugs, especially for a backup software. How can I trst any backup this thing ever makes to be recoverable?

Hello all,

Thank you for your comments, and for reporting about the issue. I would like to help you with the situation.

I completely understand how confusing and upsetting the situation can be. Unfortunately due to the lack of investigation information we cannot say what caused the issue, and the tasks may hang due some natural conflict like network connectivity, etc. It can also be a low-level drivers conflict or a scheduler issue.

In order to localize the issue we need the logs. Please gather and share with us Acronis Info, it might help to shed the light onto the situation. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you.

Thank you.

The simple question here is: HOW TO KILL/STOP a running task, so that it really stops und disappears from the activity list?

Any ideas wouldn't go amiss here.

Regards, Ralf

I have the same issue!! Please help!

Hello Ralf and Fabio,

Thank you for your comments.

Please find the instructions on how to remove the incomplete activities in this KB article, it should resolve the inconvenience faced.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you.

Thank you.

Thank you Yana,
I'll try this in some days and I'll let you know.
Regards
Fabio

Thanks a lot!