Aller au contenu principal

Why Won't Program Accept My Serial Number?

Thread needs solution

Why won't the program accept my serial number?

It is an upgrade, so it asks for serial number of previous product. I put that in and nothing happens.

I am copy and pasting from email.

The prior serial number may or may not have been registered. I'm not sure because I had issues registering back in 2007 when I wound up buying three copies of v.10 trying to get one to work, and I'm not sure which one I eventually got working and with which serial number. (The program never really worked well after that anyway.)

How can I find my proper earlier serial number?

0 Users found this helpful

Your personal account with Acronis will show which product (if any) that you registered.

http://forum.acronis.com/sites/default/files/forum/2009/11/5933/TI_10-d…

If you are upgrading to one of the newer versions, there could be an issued with the length of the serial number as the new versions have a really long serial and the old v10 had a much shorter one.

Either go online to live chat for contact support via a support ticket and ask for assistance if using a new upgrade.
Check along left margin under Useful Links for "How to get support".

Bought ATIH 2012 today & told my seial not valid.
Pleas help

Bought ATIH 2012 today & told my seial not valid.
Pleas help

Can n ot complete installation because of this.

Pardon me, but I am in desperate needs & you are online & an expert.
Bought ATIH 2012 today & during install I am told my "seial number is not valid".
Please help.
Have verified Serial Code is correct numerous times.
When Ienter during install to activation I do not get the "next" button.
When I go to my Acronis account I am told my "seial number is not valid".

If you received your serial via an email, then highlight the serial within the email and choose the copy function and then copy into clipboard memory.

Open Notepad and use the edit/paste option and paste the number into notepad. Save the file as ATIH2012-serial. Your serial will look something very similar to this example.

XYZ5DZAX-D7HE2MRZ-SPLQUTHD-Z3RJZ2KW-XYZWYPFR-2HDCXZAX-H7N9UN2C-XZY8BK6J

Copy the serial into clipboard memory again and restart the installation.

When it asks for the serial to be input, then put the mouse pointer into the open window and perform a Control V.

Did you buy the full program or did you buy just the upgrade. If an upgrade, it could be asking for the serial number of the prior version.