Problem ESXi5 don't work with license server and Acronis-Support is very bad

Hello Rene!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and really sorry for the inconvenience you've faced with support.

I have checked the case you've specified is already passed to the Experts team, and currently is under investigation, so there's nothing we can do at the moment. I have sent a follow-up to the Experts team, you should be contacted shortly for further investigation.

Rest assured your case has our Management attention, and out team will do everything that's possible to fix the issue.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hello Yana!

Eduard has write me at the same evening (8:30pm) and give me a date for remote session at December 22, 12:00pm (midday) Berlin time. I was not in office on this day till 3:00pm and connect him at 4.00pm for the remote session, but no reaction from Eduard! I have phone with the Acronis-Support this day at 10:30am and make a settled day at 1:00pm. The support-assistant do not contact me!

I am not happy! I have no backup over Christmas and i have no backup since 14. Nov. 2011 !!!

Hi Rene,

Thank you for the comment.

I have checked with Eduard, and the inconvenience we've faced is caused by the difference in the time frames. He was available till 4 Pm only (which he specifically mentioned in the message sent to you), so he was already out of office when you returned. Unfortunately also due to the volume of requests for Experts team, our professionals cannot wait for several hours in a remote session, that's why we need to establish exact time to connect. . I have contacted Eduard, he will reach our for you via e-mail. Please discuss the most convenient and exact time for a remote session.

In case of any delay, please contact me directly, I will make sure that your messages are received.

Thank you.