TI 11 Hangs without error message on File Backups
XP SP2. Have used TI 11 Home without problems for 3 yrs. I just tried 4 times to back up files from my D partition to my USB external drive, but no matter how many files I choose, it hangs without any error messages and the partial (“corrupt”) TIB is always 39Gig. I have to kill the HomeService process since just exiting TI still leaves it running. I ran full scan chkdsk on my external drive & it found no problems. I had done a successful image backup of C before I tried these file backups of D. The PC is not set up to hibernate or screensave. Looking through the forums did not help me. In case this is relevant, I get occasion errors about my System hive being too big to accept changes.p>
Thanks for the suggestion. So I just ran chkdsk with both Fix File & Scan/Recover Bad blocks checked in D properties. It completed then booted into Windows and I could see no obvious errors reported in Event Viewer WinLogon (but I'm not sure how I would know if it fixed anything). Ran file backup again and had the same symptoms. The tib size is 0 until I manually kill the HomeService process. Any other ideas?
I tried mixing it up, backing up different sets of folders and giving different destinations for the backup. I had the same failure backing up files on D to a folder on D. I actually had one success. Some failures were of small folders that froze with very little time left to the backup. Some tibs were only a few gig (as seen only after I killed HomeService).
So I am not sure what is truly constant. One thing is that when it fails, there is no error message and I have to kill HomeService after exiting before the "corrupted" backup file is closed and its size can be seen in Explorer. Also, a set of folders that fail a file backup will produce a corrupted tib of the exact same size when it fails the next time, provided it was being saved to a location on the same drive. A different drive results in a different standard size for that folder set's tib. The event log is of no help since it never shows anything after the backup is underway.
Do these clues lead anywhere?
Don B,
You ruled out issues with the destination disk, and your tests seem to indicate the issue is not about the source data, so you are left with the possibility that your ATI installation is somehow corrupted. Try to uninstall ATI, reboot and reinstall it.
Reinstalled, but it didn't help. Any other suggestions?
Is there a chance you include files with a very long path name in the backup?
I don't think my paths can be called very long. The longest folder name of the folders that I can get to fail every time is 118 characters, including spaces. Adding file names to the paths gets the range up to about 150. Should I look at the size of folders that are not part of a set that fails?
See post #16 here: http://forum.acronis.com/forum/21623
Per your link, I tested a folder with commas and spaces in file names within it and could create a file backup of it OK. One of the folders that I am having trouble with has 5,800 files in various subfolders and another has 1,500, so perhaps quantity is a factor. I am also considering your last resort suggestion of not using TI for file backups, just for images.
In any case, things seem to have gotten worse since I reinstalled. Now I can’t EXPLORE any valid images or file backups, although I can still MOUNT images. I get no reaction or error message after getting through all the Explore dialog boxes. Even a download of the final build of TI 11 didn’t help, along with doing the required registry deletions mentioned in KB 1622 (not all of which were present).
Don,
Are we talking about ATI 2011 or ATI v11 (which precedes 2009)?
It's called "Acronis True Image 11 Home" on the box . Nothing about 2011 (I got it a few years ago).
OK, this is v11.
It looks like the uninstallation and reinstallation messed up the windows explorer extensions to browse the TIB files. Not sure how to fix this, except installing again in a clean boot environment (disabling all non-microsoft services and startup items using msconfig).
I am trying to understand what changes you made that made the problem appear in the first place. Any idea?
I know that we have seen users having problems with folders with many many files in them. This is something you can test by changing the file selection.
The only thing I can think of is that ATI is stumbling on locked filed. A way to narrow it down could be to identify the top folder that fails, then unselecting half of the direct subfolders of that folder and see if the backup completes. If the backup doesn't complete, start unselecting the remaining sub-folders one after the other until you have a selection that works. If no selection works, I don't see how to solve it.
I uninstalled TI 11 then removed the two registry entries I found per KB 1622, did a selective boot without any startups and with all non-microsoft services disabled, then installed the last V11 build and rebooted. Still no ability to EXPLORE existing file or image backups.
Then I went back to a two-week old restore point, which happily fixed my system hive size problem. Now my large data backup works onto my D drive, but not onto my external drive (the one that passed chkdsk earlier). It stopped with a C++ runtime error: “This application has requested the Runtime to terminate it in an unusual way”. I defragged the external drive and tried again. Same. Tried to uninstall from Add/Remove but got “the configuration data for this product is corrupt” and event viewer described the SourceList key as missing: Unexpected or missing value (name: 'PackageName', value: '') . So tried to reinstall over the downloaded final build that was my last install, using my distribution CD (the version that matches the restore point). Same error. Can I uninstall the current installation another way?