Not enough storage message

Hi Pete,

Did you ever get this problem resolved? I am seeing the same error when I try to run a backup.
Like you, I have plenty of space on both my computer hard drive (270GB free out of 500GB total) and plenty of space free on the NAS (about 2TB free on a 3TB total).

Event Details:
Operation with partition '0-1' was terminated.
Details:
Read error (0x70003)
Tag = 0xDF81DA2C74EC501E
Failed to read the snapshot. (0x10C45A)
Tag = 0x14181C22EF45AD5B
Unknown status. (0x9)
code = 8)
Tag = 0x2AACB7B2AB852AC
Not enough storage is available to process this command (0xFFF0)
code = 80070008)
Tag = 0xBD28FDBD64EDB8BC

Error Code:
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x000101F6+0x00070003+0x0010C45A+0x00000009+0x0000FFF0+0x80070008

I am running Windows 7 Professional, fully patched, and have Microsoft Security Essentials anti-virus.
I also ran the ESET online scanner last night, to double check that I didn't have a virus. (None found.)

Regards,
Peter

Hello Peter,

Thank you for bringing this up.

Usually this error in several cases: there is not enough RAM or there's not enough space for snapshot on the drive.

Once a snapshot is created, the product also creates a temporary file in the %TEMP% folder of a user, under which a backup plan/policy is running. By default, the full path is:

• Windows 2000/XP/2003: \Documents and Settings\%username%\Local Settings\Temp
• Windows Vista/7/2008/2008 R2: \Users\%username%\AppData\Local\Temp

The name of the file is random, but is similar to acr54275.tmp.

In your case I would advise you to increase RAM and choose one of the solutions listed in this KB article. If it doesn't help, please gather and send it to us. These logs should help us to localize the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hi Yana,

Many thanks for the response/information.

I see that the first advice (above) is to increase RAM. Do you mean to install more RAM? I have 8GB of DDR3 RAM installed, so I wouldn't expect that more is required. (Or is there a configuration setting in TrueImage, to use more RAM?)

I've also read the KB article. It is for a different (earlier) product than what I have installed. But I understand that the basic premise is that the snapshot file that is created is a fixed size, which defaults to "20% of the free partition space". My C: drive is a little less than 50% full. It is a 452 GB hard drive, with 190GB used / 252GB free. I would expect that the backups would require a snapshot size of around 100GB, which is about 40% of the free partition space. Does this mean that I should increase the value to be greater than 40%?

Also, what is the registry key that I need to update in TrueImage 2012?
I found both of these keys in my registry:
* HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\
* HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\
But neither of these keys had a subkey named MMS.

The article stated:
Browse to the following subkey:
Acronis Backup & Recovery 11:
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\MMS\Configuration\Protection\Backup\SnapshotStorage

Acronis Backup & Recovery 10:
Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\MMS\Configuration\Protection\Backup\SnapshotStorage
Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\MMS\Configuration\Protection\Backup\SnapshotStorage

Thanks,
Peter

Hi Peter,

thank you for keeping us posted.

Sorry for the misunderstanding caused with the instructions. My bad, I didn't notice that Acronis True Image Home was removed from the article.

And you do have sufficient RAM and free space on the drive. We need the logs, do you mind sending us Acronis Info from the problem machine? 

Thank you in advance for cooperation.

Hi Yana,

Yes, I can send these logs. I'm running the utility program now.
Where should I send the log files to?

Thanks,
Peter

Hi Peter,

My PM would be great.

Thank you.

Hi Yana,

Did these log files that I sent you on January 11 allow you to identify why the backup is failing?
I attempted to run the backup again yesterday, and it failed with the same error.

Regards,
Peter

Hello Peter!

Sorry for the delay with the analysis, I had to make a review for the development team, and had no time to check the Forum that day.

I've checked the logs and scripts, and can see that the failing backup is being saved to the network location, while the other backup that succeeded was saved locally. As far as we've eliminated all other possible reasons, the issue must've been caused by the problem with connection to the target location.

Could you please edit the backup plan and save the backup locally? Just for testing purposes.

If the backup still fails, please resend me the newer logs.

If it succeeds, then I'd suggest you to do the following: 

1. Increase IrpStacksize according to these instructions:

   Please refer to the Microsoft Knowledge Base Article 177078 for a workaround (also applies to Windows Vista, Windows 7 and Windows Server 2008).

   If you create the IRPStackSize value as described in Step 4 in the Microsoft article, the default value will be 15. It is recommended that you increase the value by 3. Then reboot and see if it works. If it does not, increase the value by 3 again (to 21, for example) and reboot again. If you get to 50 and it still does not work, the issue is most likely not caused by the IRPStackSize value.

2. Update NAS software (if you're saving to NAS)

Should work. If it doesn't - resend me the logs again, I'll get Developers involved.

Please keep me posted if possible.

Thank you!