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Can't find the vault

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Why do some of the pcs that have backup plans fail because it can't access the vault? While other computers have no problem??

The only way I found to fix it is to remove form the AMS and then readd but there has to be a reason why this is happening and I shouldn't have to keep doing this.

Using acronis backup and recovery 11 advanced workstation

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Hello Judy,

Thank you for your post.

I am very sorry for to read about this issue. We will need to take a look at the program logs to understand why exactly this happens.

Could you let us know more about what type of vault it is and where it is located and save the operation logs. I did not find any existing cases for this issue in our support system, that is why I would recommend to contact us via chat or phone to get this problem addressed sooner. I apologize for any inconvenience

Please let me know if you have additional questions.

Thank you.