Upgrade to True Image from Max Blast or Disc Wizard
"You can upgrade to Acronis True Image Home 2012 from Maxtor MaxBlast 5 or Seagate DiscWizard with a 40% discount"
Based on above in the support forum, I purchased Acronis True Image Home 2012 upgrade(Build 6154). I used Max blast for many years and then I switched to Disk wizard and have some back ups. Then I installed Acronis True Image Home 2012. I have serial # of the upgrade but now when I try to activate it, asks for serial number of the previous version. There was no serial numbr for Maxblast or Disc Wizard. How do I resolve this problem?
Baal Bhagat
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Currently I can not get on chat because after 30 days product support is over. None of the chat people have been able to help me. For month and half I am working with support. They just send me e-mails but no true help. I paid for this upgrade and I cannot get refund and support after 30 days. Working on my own I was able to get Acronis true home working but I can not input my license string without previous software license string. This is rediculous to say the least.
Frustrated
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Hello Baal and Grover,
Thank you very much for your posts and your assistance Grover.
Baal, I will help you with resolving this issue. The serial number information for the Seagate Disc Wizard is located in the firmware of the device which our software checks when using the upgrade serial number. If the firmware information is not found, our software will prompt for the previous version's serial number.
Considering the private nature of the serial number problem, I will contact you via a private message so that we can address it.
We really appreciate your feedback, I forwarded your comments to our Management team and I am very sorry for any inconvenience.
Thank you.
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