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2011 Bug: Same disk signature twice - boot cd changes one of them!

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If one has two disks with the same disk signature (yes, I have my reasons for that) in one system and one boots up using the bootable cd, one of these disk signature gets changed to a random value, as it seems always the disk signature of the physically (connected port) first disk. I couldn't find this mentioned in the documentation, but no matter if it is or not, don't touch my disks without asking! You just damaged my system, luckily I knew my disk signature and how to reset it using the Windows setup CD and command line. I am meanwhile very frustrated using your product, especially that one even can't report bugs without paying! Making things wrong is a thing that can happen, providing nor real way for reporting is just... well, crap? You should pay me for using your product, this is already the second time just booting from the live cd writes to my disks...

I am using ATI 2011 Build 6942, please fix this problem.

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Nothing is ati 2011 is going to be changed. It went out of release when ati2012 when into release. Are you sure it's not windows that won't tolerate two disks with the same signature?

Yes, I am sure that it's not a Windows problem. Windows just takes the second disk offline, but it never changes the disk signature.

While I understand that there won't be new features in ATI 2011 it's unacceptable that there won't be bug fixes or am I hopefully understanding something wrong?

Acronis comes out with a new version every year, at least it has done so since ati7, Once a new one is released, the prior version is essentially unsupported and obsolete--If you call in with a prob on an old version, you're most likely to be told it's old ;and try the new version. There have been a couple of exceptions where specific major bug was fixed after a new version was released but it's not something I would expect with Acronis. With this business model, one used by many software companies, Acronis never perfects a version.

max_needs_help wrote:

. . .

While I understand that there won't be new features in ATI 2011 it's unacceptable that there won't be bug fixes or am I hopefully understanding something wrong?

Well, a backup software that destroys data is just FAIL. That's really a poor job by acronis and I definitely won't but any software from them again - guess why...