Acronis 11 - Jobs cancelling?

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Acronis, can you please explain the following?
also a rundown of the error codes Acronis 11 produces would greatly help in diagnostics.

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Log Entry Details
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Type: Error
Date and time: 25/04/2012 07:11:00
Backup plan: Virtual - EMP101 (Daytime)
Task: Incremental backup
Managed entity type: Virtual machine
Managed entity: EMP25a - EMP101 File Server
Machine: AcronisESXLive-1
Code: 7,503,956(0x728054)
Module: 114
Owner: root
Message:
Failed to back up virtual machine 'EMP25a - EMP101 File Server'.
Additional info:
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Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'EMP25a - EMP101 File Server'.
--------------------
Error code: 3
Module: 143
LineInfo: 1cd98aae889424f6
Fields: IsReturnCode : 1, $module : disk_bundle_tape_off_glx_pic
Message: The running task has been canceled.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x008F0003

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Note Last entry. The Running Task Has Been Canceled. (NO user was anywhere near the system when the job was "canceled")

regards
Peter Phillips
Redcats UK
Network Services

mer 25/04/2012 - 08:24
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Commentaires: 3268

Hello Peter,

Welcome to our Forum, we're glad to greet you here.

Unfortunately the error you've specified is very common, and also might point onto the errors with the appliance. Anyway in order to say for sure we will need additional logs.

Please gather Acronis Info from the host machine, logs from the ESX, then submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

mer 25/04/2012 - 16:36
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
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Commentaires: 177

Hi, Service Desk

looks like the silent mode was on and the task could not proceed without user interaction. Try to find out why interaction was needed by looking at the previous log entries. Or just restart the backup with the silent mode turned off.

If this does not help, please attach the log here.

mer 25/04/2012 - 16:38