[DUPLICATE] Online Backup Failing Since February

I should say that the specific error message prior to those codes was....

Sorry, the Storage Server is not available now. Please try again later.

I am not feeling too optimistic, since I did a search and this looks to be a widespread unsolved issue. Ugh.

Ok, it appears I've "fixed" the problem by completely deleting my online storage and restarting it. Gee, that's wonderful, since it is over 100 Gb and will take a while. Yeah, nice reliable backup you've got there Acronis. This isn't the first time I've had to completely delete and re-do my online storage. Needless to say, I won't be renewing that subscription when it ends. The desktop backup functionality has been problematic at times as well, but not nearly as bad. I guess I'll keep using that for now as well, but can't imagine I'll ever upgrade again, so when the time comes to get some new local backup software I'll be looking elsewhere for that too. Does anyone have suggestions?

Hello Thomas,

We're sincerely sorry for the experience you've faced, however we're sure we can fix it.

We already have a thread dedicated to this issue. This problem is important for us, and we would sincerely appreciate if you could refer to that topic with further questions, or comments.

One of our Managers of Experts team left a comment with the detailed explanation of the possible causes, and fixes for it. If the issue remains, then it should be investigated separately. We do provide full free support during the entire subscription time, you can find the information on how to contact support directly here. Please open a support case with the Acronis Info output attached, and let us know the case number. We will have it forwarded to the Development immediately.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.